Home → Private Issues →

Quote Loader does not update prices

• Edit

D. Smith

22 Nov, 2024 09:03 PM

The quote loader has not been updating prices since Oct 17, 2024. The Alphadvantage and API options for the sources aren't listed and none of those listed Yahoo, Yahoo HD, FT and FT HD, none work. I've searched Knowledge Base and have watched the short video on Quote Loader but the help referenced seems to be obsolete. 
When I try to log in to InfiniteKind to post my question, the site refuses my entry. November 5, 2024 I attempted to send an email about this, but I've not gotten a response.
I can't communicate with InfiniteKind as it doesn't accept my email or password.I've searched the knowledge base but all suggestions there are obsolete, referring to Alphadvantage, etc. None of the source choices work: Yahoo, Yahoo HD.
Windows 10 desktop pcMoneydance vs 2024.2 (5142) - Quote Loader 321008D. Smith

1. Support Staff 1 Posted by Maddy on 26 Nov, 2024 03:56 PM

   

   Hi,
   We are sorry to hear about the problem you have encountered.

   For specific information about using the Quote Loader, please refer to post 112 on this thread.

   Also, I've added Mike Bray (the Quote Loader developer) to this thread who should be able to provide more detailed information.

   Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

2. 2 Posted by dtd on 27 Nov, 2024 01:45 AM

   

   Have you upgraded Quote Loader to the latest version? 321008D is out of date.

   Also when you mentioned Alphavantage, that refers to QER which has not worked since April.

   • Edit

3. 3 Posted by derekkent23 on 27 Nov, 2024 09:00 AM

   

   I am not support staff, just a user.
   Hi D. Smith

   Here is a direct link to post 112 that Maddy referred to.
   https://infinitekind.tenderapp.com/discussions/investments/7595-quo...

   Quote loader sources are Yahoo and FT as explained in one of the PDF’s attached to post 112.

   Also you need to update Quote Loader under EXTENSIONS – MANAGE EXTENSIONS – UPDATE tab to 321402

   The other Sources you mentioned e.g Alphadvantage have never been supported by Quote Loader they were used in the extension Quote and Exchange Rate Updater which does not currently work.

   Download the PDF’s attached to post 112 and have a read.

   To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.

   The Quick Start Video is intended to give a quick overview so the user can see if Quite loader looks like it could work for them. The Short Video expands the user’s knowledge giving more detail. The Full Video goes even further but may be too wordy for some.

   The PDF reinforces what’s leaned in the videos, provides step by step instructions, a must read and provide answers on how to handle less obvious issues some users may come across.

   Let us know how you get on or if you need help just post. If any securities return an error then post your base currency, the Ticker, full Security Name and last price you have and its traded currency or just post a screen shot of the Quote Loader windows after you click GET PRICES.

   Hope this helps.

   • Edit