Home → Private Issues →

Quote Loader: Error obtaining security prices

• Edit

adammartin38

09 Mar, 2025 09:49 AM

Hi

I am having a problem with retrieving a security price within Quote Loader. I have updated both the software and the extension but can’t seem to get The below price to update.

The error log shows the following and I can’t seem to find a suitable fix in the forum. Are you able to assist?

• PastedGraphic-1.png 37.4 KB

1. 1 Posted by derekkent23 on 11 Mar, 2025 08:43 AM

   

   I am not support staff, just a user.
   Hi adammartin38

   Instead of posting the log can you post a screenshot of the Quote Loader window after you click GET PRICES but before you click SAVE SELECTED LINES this will help to put the log into context.

   • Edit

2. 2 Posted by adammartin38 on 11 Mar, 2025 08:34 PM

   

   Hey Derek - thanks for getting in touch. Please see screen shot below.

   

   • PastedGraphic-1.png 399 KB
   • Edit

3. 3 Posted by derekkent23 on 12 Mar, 2025 08:12 AM

   

   I am not support staff, just a user.
   Hi adammartin38

   I assume that DS Smith (SMDS) prices were supported by FT. However trading has been suspended due to its recent merger with International Paper Company. Following a court-sanctioned scheme of arrangement under the Companies Act 2006, DS Smith's shares were delisted from the London Stock Exchange on February 4, 2025. This was part of the process for the all-share combination of the two companies.

   Hope this helps.

   • Edit

4. 4 Posted by adammartin38 on 12 Mar, 2025 08:59 PM

   
   
   

   Thank you again for looking at this, glad to hear it’s not a software issue. I just need to pay more attention to market news! 

   
   

   Thanks again 

   
   

   Adam

   
   

   On 12 Mar 2025, at 08:12, derekkent23 <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: derekkent23 I am not support staff, just a user. Hi adammartin38 I assume that DS Smith (SMDS) prices were supported by FT. However trading has been suspended due to its recent merger with International Paper Company. Following a court-sanctioned scheme of arrangement under the Companies Act 2006, DS Smith's shares were delisted from the London Stock Exchange on February 4, 2025. This was part of the process for the all-share combination of the two companies. Hope this helps. On Tue, Mar 11 at 01:34 PM PDT, adammartin38 wrote: Hey Derek - thanks for getting in touch. Please see screen shot below. 

   Having trouble reading this? View this discussion online: Quote Loader: Error obtaining security prices. Reply with #ignore to stop receiving notifications for this discussion.

   • Edit

5. System closed this discussion on 11 Jun, 2025 09:00 PM.