Quote Loader: Error obtaining security prices
Hi
I am having a problem with retrieving a security price within Quote Loader. I have updated both the software and the extension but can’t seem to get The below price to update.
The error log shows the following and I can’t seem to find a suitable fix in the forum. Are you able to assist?
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1 Posted by derekkent23 on 11 Mar, 2025 08:43 AM
I am not support staff, just a user.
Hi adammartin38
Instead of posting the log can you post a screenshot of the Quote Loader window after you click GET PRICES but before you click SAVE SELECTED LINES this will help to put the log into context.
2 Posted by adammartin38 on 11 Mar, 2025 08:34 PM
Hey Derek - thanks for getting in touch. Please see screen shot below.

3 Posted by derekkent23 on 12 Mar, 2025 08:12 AM
I am not support staff, just a user.
Hi adammartin38
I assume that DS Smith (SMDS) prices were supported by FT. However trading has been suspended due to its recent merger with International Paper Company. Following a court-sanctioned scheme of arrangement under the Companies Act 2006, DS Smith's shares were delisted from the London Stock Exchange on February 4, 2025. This was part of the process for the all-share combination of the two companies.
Hope this helps.
4 Posted by adammartin38 on 12 Mar, 2025 08:59 PM