Moneydance program frozen and will not quit.

Robert Herrmann's Avatar

Robert Herrmann

05 Apr, 2010 06:33 PM

purchased moneydance three days ago and worked well until i tried to-download a qif file from Quicken and when it finished downloading the file, the program froze. Tried to use Quit from my mac but it stays frozen. restarted computer and it is still
frozen. Help[

  1. 1 Posted by Brian Adler on 05 Apr, 2010 09:11 PM

    Brian Adler's Avatar

    Hello Robert,

    Can you clarify what you mean when you say that you restarted the computer and Moneydance is still frozen. If you restarted the computer, it shouldn't be open at all. Do you mean that you now cannot open it?

    Brian

    Moneydance Support

  2. 2 Posted by Robert Herrmann on 05 Apr, 2010 10:43 PM

    Robert Herrmann's Avatar

    This gets stranger by the moment. I could not quit/exit from the
    Moneydance program. Tried force quit of moneydance but it would not
    quit. Shut down the computer.
    waited 10 minutes. started up computer (Mac G4 running OS 10.5) and
    tried to open moneydance program but it would not open EXCEPT, in the
    menu bar, moneydance showed
    up with drop down of preverences, etc. but if you select anything
    under that drop down, nothing happened, and none of the other items in
    the menu bar (file, edit, accounts, etc) show up
    at all.

    Then I was working in a totally different program about five minutes
    later (in an e-mail program) and all of a sudden the "lost" file
    (checking account) popped open on the screen, and
    has been there ever since. I closed the program (moneydance) and
    reopened the program (moneydance) and now it seems to operate
    normally. ???

  3. 3 Posted by Brian Adler on 06 Apr, 2010 03:14 PM

    Brian Adler's Avatar

    Robert,

    I am not sure what happened. If you experience anything out of the ordinary again, please let me know and we'll figure out what's going on.

    Brian

  4. 4 Posted by jkwood82 on 13 Aug, 2010 03:42 PM

    jkwood82's Avatar

    My MD froze just now when I was in "Edit Securities," & wanted to see what would happen when I tried to delete a security. A window opened that said I could not delete the security because it was in use (or something similar). I closed the message, but now cannot get MD to respond. I cannot close or otherwise do anything else with the "Edit Securities" window....I just used Windows Task Manager to force MD to close, & fortunately that worked.

  5. 5 Posted by Ben Spencer on 13 Aug, 2010 05:46 PM

    Ben Spencer's Avatar

    Are you able to reopen the program? If so please do and select Help->Console window and try to reproduce the problem. If the problem occurs detailed error output will be sent to the console. Please copy and paste that output to this discussion.

    Sincerely
    Ben Spencer

  6. 6 Posted by jkwood82 on 13 Aug, 2010 06:11 PM

    jkwood82's Avatar

    OK. I just did it. I opened the Console window, then went back & created a dummy investment ("Test") & associated security ("Test Sec"). Then I tried to delete Test Sec while the investment window was open & got the error message. Now MD is frozen.

    My problem is that with MD frozen, I can't access the Console window in order to copy & paste the output. Any suggestion? For now I haven't forced MD to close, but will if I don't hear from you soon. Last time MD crashed, when I reopened it, it told me I had a choice of whether to use the auto-save or some other newer file (or something to that effect). I think I chose the newest file, but am not sure that was the wisest way to go or if it made any difference at all.

    BTW, I did get a picture of the error message, but am thinking that probably won't help you. Let me know if you would like it.

  7. 7 Posted by Ben Spencer on 13 Aug, 2010 06:18 PM

    Ben Spencer's Avatar

    If the console window is open could you take a screenshot of it?

    Ben Spencer

  8. 8 Posted by jkwood82 on 13 Aug, 2010 06:30 PM

    jkwood82's Avatar

    It's open, but I can't see it. When I click on it on the task bar, only the frozen screen appears. It doesn't keep a record of the problem, does it? Once I close MD & reopen it, the console window will have "lost" the data, right? I guess I'll find out.

  9. 9 Posted by Ben Spencer on 13 Aug, 2010 06:35 PM

    Ben Spencer's Avatar

    Yes the console window will have lost the data on a restart. However the error may have been written to the error log file. Look under C:\Documents and Settings\your-user-name.moneydance\errlog.txt

    Ben

  10. 10 Posted by jkwood82 on 13 Aug, 2010 06:50 PM

    jkwood82's Avatar

    I reopened MD & opened the Console Window, but as you probably knew, nothing was saved there. Anyway, I arranged the 2 windows so I could see both the console & the main windows at the same time. Then I tried to recreate the problem, but this time it worked just fine. After the error message, the software did not freeze.

  11. 11 Posted by jkwood82 on 13 Aug, 2010 06:53 PM

    jkwood82's Avatar

    Didn't see your answer until after I posted mine. Here's the error log, but to my untrained eye, it doesn't appear to have the info you'd need:
    Starting Moneydance 2010r3 (751)
    Settings Folder: C:\Users\Mom.moneydance
    OS: Windows Vista 6.0 x86
    Java: 1.6.0_16 (Sun Microsystems Inc.)
    setStatus(Downloading Capital Income Builder, 529 (Caleb), -1.0)
    setStatus(Updating stock prices..., 0.0)
    setStatus(Getting price for Short-Term Tax-Exmpt Bond Fd - A from finance.yahoo.com..., 0.009999999776482582)
    java.lang.Exception: Received response code 404 and message 'Not Found' when querying TEAXX

    at com.moneydance.modules.features.yahooqt.StockConnection.getHistory(StockConnection.java:194)
    at com.moneydance.modules.features.yahooqt.Main.updateSecurity(Main.java:152)
    at com.moneydance.modules.features.yahooqt.Main.access$400(Main.java:25)
    at com.moneydance.modules.features.yahooqt.Main$1.run(Main.java:101)
    at java.lang.Thread.run(Unknown Source)

    setStatus(Updater: You have the latest version of Moneydance, 0.0)
    setStatus(Getting price for Capital Income Builder, JW IRA from finance.yahoo.com..., 0.03999999910593033)
    setStatus(Finished updating prices, 0.0)
    setStatus(Downloading Fidelity NetBenefits McKesson Corp. PSIP, -1.0)
    Setting selected securitycurr: US Dollar
    setStatus(Saving file, 0.0010)
    setStatus(Save completed successfully, 0.0)
    Setting selected securitycurr: US Dollar

  12. 12 Posted by Ben Spencer on 13 Aug, 2010 07:39 PM

    Ben Spencer's Avatar

    Just to clarify, when you are deleting the security are you selecting Tools->Edit Securities, selecting a security and clicking the delete button? When I do this I am not able to reproduce the crash. I want to determine is this is something related to your data file or your installation of Moneydance. Can you try reproducing the problem with a new Moneydance data file. Select File->New to create a new file. (You can get back to your old file by selecting File->Open Recent).

    If the problem occurs in the new file as well then given that I cannot reproduce it it is likely that the problem lies in you Moneydance or java installation. In which case I recommend un-installing Moneydance and downloading the latest version of Moneydance with java for windows from our website.

    If the problem does not occur in the new data file then perhaps something has become corrupted with your other file. In that case would you be willing to privately email be your data file. My email is [email blocked]

    Sincerely
    Ben Spencer

  13. 13 Posted by jkwood82 on 14 Aug, 2010 01:37 AM

    jkwood82's Avatar

    I'm not able to duplicate it any longer either. It seems to be working fine again. I did try it with another MD data file, but I didn't have any trouble with that one either.

    Thank you for working with me on this, even though we didn't really resolve it. I appreciate MD support's responsiveness.

  14. 14 Posted by Ben Spencer on 14 Aug, 2010 03:16 PM

    Ben Spencer's Avatar

    No problem. I'll leave the discussion open and if it happens again I'll investigate further.

    Ben

  15. 15 Posted by Katrina A. Wile... on 02 Jun, 2011 03:24 PM

    Katrina A. Wiley's Avatar

    I contacted you last week about Monedance freezing up.

    I purchased Moneydance 2003 back on Nov. 21, 2003, which I never had a problem with.

    I purchased the 2010 upgrade version on Apr. 19, 2010, which worked fine until last week. That is when the freezing started.

    I was told by you to download and reinstall Moneydance, but it may still not solve the problem.

    I reinstalled it and it worked until yesterday. I reinstalled it again and it still does not work.

    I inform you in the last discussion that I would contact you if there still was a problem. Well, there's a problem.

    I feel since you knew already that it probably would not work that I should be reimbursed my $24.99 so I can purchase an application that WILL WORK, unless you can fix the problem.

    Katrina

  16. 16 Posted by Katrina A. Wile... on 02 Jun, 2011 03:52 PM

    Katrina A. Wiley's Avatar

    Can someone get back to me about this problem

  17. 17 Posted by Katrina A. Wile... on 02 Jun, 2011 04:36 PM

    Katrina A. Wiley's Avatar

    I purchased Moneydance 2003 on November 21, 2003, which worked fine all these years.

    I purchased an upgrade to Moneydance 2010 on April 19, 2019, which worked fine until last week.

    I went on your website and contacted Ben Spencer, your support staff, and discussed the problem of Moneydance freezing and locking up. He told me to reinstall the program, but it may still not fix the problem with it freezing up.

    I reinstalled Moneydance and it was working fine until yesterday. I reinstalled it again and still no go.

    I also tried to install the Moneydance application on my brand new Mac and it will not work on that one either.

    I have a Mac running OS 10.5 and one running OS 10.6.4.

    I feel I since Ben already knew that it probably would not work, that I should be reimbursed my money so I can purchase an application that WILL WORK, unless you can resolve this problem.

    I hope you can handle this request expeditiously so I can continue to keep my financial records current.

    Thank you,

    Katrina A. Wiley

  18. 18 Posted by Ben Spencer on 02 Jun, 2011 07:23 PM

    Ben Spencer's Avatar

    Katrina

    I have responded in your other thread.

    Ben

  19. System closed this discussion on 31 Mar, 2015 03:31 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac