Can't Activate

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sundancer268

May 11, 2024 @ 10:58 PM

When I enter my Moneydance Licence key [removed by support staff], I am told it is incorrect. I upgraded to the latest version on my LapTop and was told I was in Demo Mode. What happened?

  1. 1 Posted by dwg on May 11, 2024 @ 11:52 PM

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    Sounds like you upgrade to Moneydance 2024.

    A P678xxxxx license is for Moneydance 2022, hence you are entitled to Moneydance 2022 plus a free upgrade to Moneydance 2023, past that you are entitled to a discounted upgrade as per the upgrade policy:

    https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/upgrading.

    You choices are to downgrade to Moneydance 2023 or to purchase a discounted upgrade:

    https://infinitekind.com/update

  2. 2 Posted by sundancer268 on May 11, 2024 @ 11:55 PM

    sundancer268's Avatar

    Ok, I wish there was a warning when checking for upgrades would invalidate my current version. Where do I find the link to go back to 2023 version.

  3. 3 Posted by dtd on May 11, 2024 @ 11:58 PM

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  4. 4 Posted by dtd on May 12, 2024 @ 12:01 AM

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    You might also want to edit out the license code as these are public forums and someone could appropriate it.

    https://infinitekind.tenderapp.com/discussions/problems/100515-cant-activate

  5. Support Staff 5 Posted by Ethan on May 12, 2024 @ 01:12 AM

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    I've removed the license key from the original post. Please be mindful about posting personal information to web forums.

    I believe the previous responses have explained the registration situation, but please let us know if you still have questions.

    Ethan
    Infinite Kind Support

  6. Ethan closed this discussion on May 12, 2024 @ 01:12 AM.

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