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unable to open previous saved data after paying for new upgrade

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paul betteridge

19 May, 2024 11:29 AM

Hello, i downloaded the new upgrade last week. When I started Moneydance today it wont load the previously saved data. HELP

1. 1 Posted by dwg on 19 May, 2024 11:46 AM

   

   Some questions to start with.

   - What version of Moneydance did you upgrade from?
   - What operating system and version are you using?
   - Are you getting any error messages? what are they?
   - What behaviour are you seeing from Moneydance?

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2. 2 Posted by Paul B on 19 May, 2024 12:08 PM

   

   Hello,

   I don't know which version I upgraded from but I do know it was up to date.

   Windows 10 Home Version 22H2

   When I click on the Shortcut it opens Moneydance but without any data.
   When I try to import a file it shows the screen below.

   I save the data to a file on the pc as well as a pen drive before i shut it
   down. Where does the app save its data when it shuts down?

   • 20240519_130408.jpg 2.59 MB
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3. 3 Posted by dtd on 19 May, 2024 08:00 PM

   

   I note you are using the term "import" rather than "open" - those are different concepts.
   Also 13th May 2024 is a unique name - is that what you really intend for your file name? And MD isn't recognizing it as a valid database name - what is the extension?

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4. 4 Posted by Paul B on 19 May, 2024 09:19 PM

   

   Hi,

   Thanks for your help. But I've decided to carry on with the MDas it is . I
   can get all the info i want to basically start again from beginning of this
   year.

   Thanks again
   Paul

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5. Support Staff 5 Posted by Ethan on 20 May, 2024 02:36 AM

   

   Hello Paul,

   It's likely that you just opened a different data file. Try going to File -> Open from the menu bar, and if you see other data files listed there, open them and see if any of them contain your data.

   Ethan
   Infinite Kind Support

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6. System closed this discussion on 19 Aug, 2024 02:40 AM.