unable to open previous saved data after paying for new upgrade

paul betteridge's Avatar

paul betteridge

19 May, 2024 11:29 AM

Hello, i downloaded the new upgrade last week. When I started Moneydance today it wont load the previously saved data. HELP

  1. 1 Posted by dwg on 19 May, 2024 11:46 AM

    dwg's Avatar

    Some questions to start with.

    - What version of Moneydance did you upgrade from?
    - What operating system and version are you using?
    - Are you getting any error messages? what are they?
    - What behaviour are you seeing from Moneydance?

  2. 2 Posted by Paul B on 19 May, 2024 12:08 PM

    Paul B's Avatar

    Hello,

    I don't know which version I upgraded from but I do know it was up to date.

    Windows 10 Home Version 22H2

    When I click on the Shortcut it opens Moneydance but without any data.
    When I try to import a file it shows the screen below.

    I save the data to a file on the pc as well as a pen drive before i shut it
    down. Where does the app save its data when it shuts down?

  3. 3 Posted by dtd on 19 May, 2024 08:00 PM

    dtd's Avatar

    I note you are using the term "import" rather than "open" - those are different concepts.
    Also 13th May 2024 is a unique name - is that what you really intend for your file name? And MD isn't recognizing it as a valid database name - what is the extension?

  4. 4 Posted by Paul B on 19 May, 2024 09:19 PM

    Paul B's Avatar

    Hi,

    Thanks for your help. But I've decided to carry on with the MDas it is . I
    can get all the info i want to basically start again from beginning of this
    year.

    Thanks again
    Paul

  5. Support Staff 5 Posted by Ethan on 20 May, 2024 02:36 AM

    Ethan's Avatar

    Hello Paul,

    It's likely that you just opened a different data file. Try going to File -> Open from the menu bar, and if you see other data files listed there, open them and see if any of them contain your data.

    Ethan
    Infinite Kind Support

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