Downloading from RobinHood

monty's Avatar


21 May, 2024 10:55 PM

Has anyone donwloaded from Robin Hood? I am setup but getting this message:

There was an error communicating with your financial institution. The details of this error are below.

Bank Name:Moneydance+
Account Number:

The error code reported by the server was: 0

Item ID: NKFbgMnBvvi935oJqLKVhDnR9v8OJ4HR3YKZQ
Request ID: TKdhREpHxYg1Afs
Message: client does not have user consent to access the PRODUCT_INVESTMENTS product

Has anyone accomplished downloading transactions? I just spent an hour on online chat to be told "Please understand, Robinhood connected thru Plaid has to be linked to a supported bank, not thru 3rd party finance apps.
You can reach out to your apps support team to resolve this concern."

  1. 1 Posted by monty on 24 May, 2024 12:31 AM

    monty's Avatar

    Looking a bit further after some googling, I saw this which in turn led to this and this

    This all made me wonder whether there is actually something on the plaid api interface that needs to be modified to request the Investments product for me to agree to?

  2. 2 Posted by dwg on 24 May, 2024 01:13 AM

    dwg's Avatar

    I've posted a link for the developers attention.

  3. 3 Posted by monty on 24 May, 2024 03:21 PM

    monty's Avatar

    Thank you! If I can be of help in the next few weeks, please let me know.


    On Thu, May 23, 2024 at 9:13 PM dwg <[email blocked]> wrote:

  4. 4 Posted by Brad Heckman on 03 Jul, 2024 02:08 PM

    Brad Heckman's Avatar

    Just checking in to see if there was ever any progress yet on this topic? I have been having the same issue for quite some time.


  5. 5 Posted by sth on 03 Jul, 2024 11:18 PM

    sth's Avatar

    It sounds to me (not being a robin hood client) that it is RobinHood that is not authorized to let plaid download. There may need to be an extra step with Robin Hood to add Plaid to the authorized downloaders. This is a quite common and essential security matter to allow only certain apps and certain registered computers to download financial data.
    (NOT IK support)

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