Loss of licence

Jeannette Larkin's Avatar

Jeannette Larkin

25 May, 2024 03:34 AM

I have been using Moneydance for many years. However suddenly I have appeared to have lost the licence number from the system. Are you able to re-send the licence number allocated to me please. This may show my old email address as [email blocked], which is no longer valid.
The application is advising that this is a preview only and limited to 100 manually entered transactions, although I can review transactions going back to 2015.

  1. 1 Posted by dtd on 25 May, 2024 03:54 AM

    dtd's Avatar

    It's likely you upgraded past your license. If you for example, purchase/upgraded to 2022, then your license is good for 2022 and one major upgrade (2023) - if you then upgraded to 2024, the license will not be recognized.

    The license is still in there, however. If you downgrade to the last version you were eligible for, the license is still valid. If you do wish to upgrade - click the upgrade button on the far right where it mentions 100 manual entries, and you get a significant discount to the new version (which will also be good forever for two years of versions).

  2. 2 Posted by Jeannette Larki... on 25 May, 2024 05:16 AM

    Jeannette Larkin's Avatar

    Thank you for your response. I now have my licence key, however as this was a 2021 version, I suspect that this key is no longer valid and I need to upgrade. Thank you for your help.

  3. 3 Posted by Steven and Jean... on 25 May, 2024 04:18 PM

    Steven and Jeannette's Avatar

    Thank you for your response. I have now upgraded my license.

    Kind Regards

    Jeannette

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac