Deleting an account

Zachary Rymland's Avatar

Zachary Rymland

11 Jun, 2024 05:48 PM

If the account you want to delete has transactions a dialog box comes up that askes you to confirm by typing something into the box, but the problem is the bottom of the text in that dialog box is now showing so I don't know what to type and expanding the dialog box does not show any additional text.

  1. 1 Posted by TonyRI on 11 Jun, 2024 11:40 PM

    TonyRI's Avatar

    Hi Zachary,

    Although that certainly looks like some kind of a glitch/bug, you may wish to heed the warning. Usually, if an account has transactions, or some link to other current accounts, you would want to mark them a "Inactive," rather than deleting the account. Deleting the account with e.g. transfers to other active accounts may cause accounting issues.

    https://infinitekind.tenderapp.com/kb/accounts-and-categories/closi...

    If you know that you definitely want to delete the account, the last sentence of the screenshot that you provided should say "If you would like to delete this account enter 'yes" in the box below"

    Regards,

    Tony (Fellow user, Not IK Support)

    PS Not sure why your popup got chopped, but if you post the version of MD that you're using (Help > About Moneydance) and your OS, IK can troubleshoot.

  2. Support Staff 2 Posted by Maddy on 12 Jun, 2024 11:05 AM

    Maddy's Avatar

    Hi Zachary,
    We are sorry to hear about the problem you have encountered.

    We've just released a new version that should correct the problem for you.

    Moneydance 2024.2 (5132) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    We recommend overwriting or manually removing the older version.


    If the problem persists upon restarting Moneydance, you could try resetting your Moneydance preferences.

    To achieve this, you have to rename your config.dict file.

    Please take note of your license key and save it, separately as you will need to re-register later.

    If you're using Windows, the file should be located at:

    C:\Users\(yourusername)\.moneydance\config.dict


    On Linux, you should navigate to:

    /home/(yourusername)/.moneydance/config.dict


    Once you've found your config.dict file, you should ensure that Moneydance is fully closed.

    Then rename the file to config2.dict

    Once you've done this, open Moneydance again.

    It will appear as though you've just installed the program for the first time, so you'll see the Welcome window.

    Your data file should be listed on the right of the window. If not, choose 'Open Other' and navigate to your data file.

    When you're viewing your register, choose Help --> Register Moneydance and input your license key.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

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