Problem with Syncing on MacBook and iPhones

mh.bradley42's Avatar

mh.bradley42

18 Jun, 2024 09:49 PM

We have a Macbook we run MoneyDance 2019 on and the mobile app on my phone and my wife's phone. I wanted to add a new expense category, so I did this on the MacBook, however it isn't showing on either my phone or my wife's phone. I have therefore disconnected the syncing of my phone via drop box and reconnected. However now the numbers in our accounts on my phone don't match the numbers on the MacBook or my wife's phone. HELP!!!

  1. 1 Posted by sth on 19 Jun, 2024 02:09 AM

    sth's Avatar

    Are you using Dropbox or Dropbox folder as your sync method. If you use Dropbox any changes made while a device is offline will not sync. If you use Dropbox folder the changes will sync the next time the folder syncs.

    (NOT IK Support)

  2. 2 Posted by mh.bradley42 on 19 Jun, 2024 06:34 AM

    mh.bradley42's Avatar
    Hi Sth,

    How do I tell if I am using Dropbox folder or Dropbox? The option on my phone that comes up is just Dropbox or iCloud. All the devices were connected to the home Wi-Fi when I had the problem.

    On 19 Jun 2024, at 03:09, sth <[email blocked]> wrote:

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    From: sth

    Are you using Dropbox or Dropbox folder as your sync method. If you use Dropbox any changes made while a device is offline will not sync. If you use Dropbox folder the changes will sync the next time the folder syncs.

    (NOT IK Support)

    On Tue, Jun 18 at 02:49 PM PDT, mh.bradley42 wrote:

    We have a Macbook we run MoneyDance 2019 on and the mobile app on my phone and my wife's phone. I wanted to add a new expense category, so I did this on the MacBook, however it isn't showing on either my phone or my wife's phone. I have therefore disconnected the syncing of my phone via drop box and reconnected. However now the numbers in our accounts on my phone don't match the numbers on the MacBook or my wife's phone. HELP!!!

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  3. 3 Posted by Stuart Beesley ... on 19 Jun, 2024 06:40 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Mobile devices always use DBConnection. But the desktop is a choice. On those go to MD/File/Syncing to find out.

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