Upgrade to 24.1 lost all data back to 2021

David Forrest's Avatar

David Forrest

24 Jun, 2024 12:48 AM

Lost data back to 2021 after upgrade to latest version

  1. 1 Posted by David Forrest on 24 Jun, 2024 12:59 AM

    David Forrest's Avatar

    Found Backup File and recovered from That.

    Cancel request

  2. 2 Posted by dtd on 24 Jun, 2024 01:07 AM

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    I assume you bought a new license for a significant discount and put that into the 2024 software (we have quite a few users forget to do that).

  3. 3 Posted by dtd on 24 Jun, 2024 01:08 AM

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    Oh, I'm assuming you were using version 2021 before - versus losing data back to 2021. My comment may or may not be significant.

  4. Support Staff 4 Posted by Ethan on 24 Jun, 2024 01:54 AM

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    I'm glad to hear it sounds like things have been sorted out. For reference, what probably happened was that the program found an older data file stored on your computer, and tried to open that first. Your existing data file shouldn't have been touched, and you could have opened that, but restoring a backup should have the same overall effect.

    Infinite Kind Support

  5. Ethan closed this discussion on 24 Jun, 2024 01:54 AM.

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