Unable to Connect thru Plaid
I'm actually following up to a closed discussion by user Maddy. I'm having the same issue as Maddy. I've attached the same error message as he did. The bank I'm trying to connect is OneUnited Bank. I've had this particular back connected to MoneyDance+ previously, but I created a new file, and now I can't get connected.
I even went so far as to change my bank user name and password just to see if that might make a difference. It didn't.
Thanks to the community for any help they might offer.
Michael
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1 Posted by sth on 29 Jun, 2024 03:39 PM
Well, I would open the console window. Wait until it is stable and then download that one bank from plaid. And look at the results. What you have presented here gives no indication as to what went wrong. I can assume it is a Plaid error and you look to see if your bank changed something and broke the ability of plaid to access your data but it is just a guess. Or some other error within Plaid that is opaque to us.
The console log is really the only access to information on what is going on. Having the log open when you access plaid means additional information is posted to the log.
However, I assume Maddy already suggested this since she is not just a user (As I am) but official IK support and knows more of the internals than I do.
2 Posted by m.rickman513 on 29 Jun, 2024 04:30 PM
I would give you more information if I was given more info... this is all that I was presented with. Also... I agree it's plaid problem. I am cancelling my MoneyDance+ subscription until this gets rectified. I can't see paying $4 per month for something I can't use.
BTW... Read some of the other comments from other users. They are having the same issues. You might want to get your IT team on the ball and try to deal with Plaid from your end.
3 Posted by dtd on 29 Jun, 2024 08:25 PM
sth (nor I) are MD/IK support, we are just users sharing what we know...
I have reported the multiple threads directly to IK/MD today (versus this public forum, I volunteer to test the software). It appears at the moment to me to be a problem that began earlier this week (June 25-26) and is beginning to hit the threshold of - woah, this really is an issue that needs dealing with.
Support Staff 4 Posted by Maddy on 04 Jul, 2024 10:25 AM
@Michael
We are sorry to hear about the problem you have encountered.
Unfortunately this is a known issue that is affecting new connections for all users but please stay reassured that we have escalated the case to Plaid support who are currently looking into it and hopefully will be able to provide a solution shortly.
We will keep you updated on this thread.
Thank you for your patience and sorry for any inconvenience this might be causing.
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Maddy, Infinite Kind Support
5 Posted by webyan on 13 Jul, 2024 03:26 PM
I tried Plaid this morning and the problem appears to be fixed. I was able to add two new accounts.
6 Posted by Michael Rickman on 13 Jul, 2024 06:24 PM
Thanks for letting me know this, webyan!! I was able to connect my accounts as well. Things are looking better.
Thanks again!!
Mrickman513
Support Staff 7 Posted by Maddy on 15 Jul, 2024 08:53 AM
Thank you for reporting back!
I'm very pleased to hear that.
We've also received an update from Plaid support confirming this information.
I'll close this discussion for now, but please do not hesitate to contact us again, if you need further assistance.
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Maddy, Infinite Kind Support
Maddy closed this discussion on 15 Jul, 2024 08:53 AM.
gsberan re-opened this discussion on 15 Jul, 2024 01:28 PM
8 Posted by gsberan on 15 Jul, 2024 01:28 PM
This comment was split into a new private discussion: Issue linking with PLPL Finacial
I still cannot connect to LPL Finacial. I have tried varies browsers and all fail to connect.
Moneydance file Beranek2022AA (gsber@Geo-Vostro) connected!
The Plaid Link interface should appear momentarily, or you can click here to re-launch it to
connect more accounts.
Couldn't connect to your
institution
If you need to use this app immediately, we
recommend trying another institution. Errors like
this may take some time to resolve, so you may
want to try the same account again later.
Return
________________________________
Maddy closed this discussion on 15 Jul, 2024 02:05 PM.
Maddy re-opened this discussion on 17 Jul, 2024 03:03 PM
Maddy closed this discussion on 18 Jul, 2024 09:46 AM.
gsberan re-opened this discussion on 30 Nov, 2024 05:24 PM
9 Posted by gsberan on 30 Nov, 2024 05:24 PM
I am still not able to connect to LPL Financial with MD+. I have tried all possible solutions offered. Does anyone know when this will be fixed?
10 Posted by sth on 30 Nov, 2024 05:36 PM
My guess is that Plaid is the only organization that can tell you that and they are notoriously reticent with information. I would guess that LPL is not supported or correctly supported by plaid.
(NOT IK Support)
Support Staff 11 Posted by Maddy on 02 Dec, 2024 11:29 AM
Plaid support are currently looking into this but unfortunately they are unable to provide an ETA for a resolution.
That being said, I've requested an update again, today and I will post their reply on this thread as soon as they'll respond.
Sorry for the inconvenience this might be causing you.
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Maddy, Infinite Kind Support