black screens
When go into one of the sub menus i.e categories, new accounts the windows goes black and only when I hover over do some of the details come back. Its driving me mad, please help
I have the lasted Java and video drivers installed.
win 7 64bit - fully updated
Graphics Chipset
AMD Radeon HD 6900 Series
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1 Posted by Ben Spencer on May 11, 2013 @ 02:30 PM
Can you tell me if you changes the look and feel setting within Moneydance? If so can you change it back to the Windows Look and feel option.
2 Posted by tonyt1432 on May 11, 2013 @ 03:16 PM
No I haven't changed anything from default install.
I have only had this program a few days and its been doing it from the beginning.
3 Posted by Scott Meehan on May 11, 2013 @ 03:19 PM
Hi Tony,
Could you try changing the default look and view to Windows by going to File -> Preferences in Moneydance, then change the "Look and Feel" to Windows under the "General" tab?
If that doesn't work or it's already set to that, can you send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Also, if possible, could you send us a screenshot of what you're seeing?
Scott Meehan
Moneydance Support
4 Posted by tonyt1432 on May 11, 2013 @ 03:32 PM
The look and feel was set to metal, I have now changed to windows, It seems to be working now.
Thanks for your help.
From: Scott Meehan [mailto:[email blocked]]
Sent: 11 May 2013 16:19
To: [email blocked]
Subject: Re: black screens [Problems #10233]
5 Posted by tonyt1432 on May 11, 2013 @ 03:41 PM
Sorry I thought it had gone away but its back
Screen shot
Copy of log
Starting Moneydance 2012.5 (862) at Sat May 11 16:29:24 BST 2013
Settings Folder: C:\Users\Tony\.moneydance
OS: Windows 7 6.1 amd64
Java: 1.7.0_07 (Oracle Corporation)
Is in sandbox: false; restricted file access: false
name and version =CSV Importer Beta 15.7.7=
Starting netsync build 27
(re)initializing dropbox settings (allowed=true; ext build=27)
netsync extension adding listener for services of type _mdncsync._tcp.local.
netsync: scanning for existing services...
opening last file: Personal Finances
svc type added: _home-sharing._tcp.local.
(re)initializing dropbox settings (allowed=true; ext build=27)
Document folder for Safecom1 (C:\Users\Tony\Dropbox\.moneydancesync\4836aff9-e337-4a3d-aee3-ca62e9ec975e) exists
netsync: scanning for existing services...
no txn files to sync
svc type added: _sleep-proxy._udp.local.
svc type added: _airplay._tcp.local.
no txn files to sync
svc type added: _raop._tcp.local.
svc type added: _touch-able._tcp.local.
no txn files to sync
svc type added: _appletv-v2._tcp.local.
svc type added: _apple-mobdev._tcp.local.
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
Imported book: Personal Finances root:
Saving to C:\Users\Tony\.moneydance\Documents\Personal Finances.moneydance\root.mdinternal
uri string =import=
arg token [0] =import= token[1] ==
arg key =import= value =null=
fill out readerName =bbvaCompassReader=
call add readerName to import dlg reader list =bbvaCompassReader=
importDialog() add reader item =BBVA Compass Bank NA=
fileFormatChanged() event --------------- java.awt.event.ItemEvent[ITEM_STATE_CHANGED,item=BBVA Compass Bank NA,stateChange=SELECTED] on javax.swing.JComboBox[,134,54,369x24,invalid,layout=com.sun.java.swing.plaf.windows.WindowsComboBoxUI$3,alignmentX=0.0,alignmentY=0.0,border=com.sun.java.swing.plaf.windows.XPStyle$XPFillBorder@1f7e042,flags=328,maximumSize=java.awt.Dimension[width=180,height=24],minimumSize=java.awt.Dimension[width=180,height=24],preferredSize=java.awt.Dimension[width=180,height=24],isEditable=false,lightWeightPopupEnabled=true,maximumRowCount=8,selectedItemReminder=BBVA Compass Bank NA]
fileFormatChanged() skipDuringInit ---------------
fill out readerName =yodleeReader=
call add readerName to import dlg reader list =yodleeReader=
importDialog() add reader item =Yodlee=
fill out readerName =simpleCreditDebitReader=
call add readerName to import dlg reader list =simpleCreditDebitReader=
importDialog() add reader item =Simple Date/Description/Credit/Debit=
fill out readerName =wellsFargoReader=
call add readerName to import dlg reader list =wellsFargoReader=
importDialog() add reader item =Wells Fargo=
fill out readerName =ingNetherlandsReader=
call add readerName to import dlg reader list =ingNetherlandsReader=
importDialog() add reader item =ING The Netherlands=
fill out readerName =citiBankCanadaReader=
call add readerName to import dlg reader list =citiBankCanadaReader=
importDialog() add reader item =CitiBank Canada=
no txn files to sync
uri string =import=
arg token [0] =import= token[1] ==
arg key =import= value =null=
fill out readerName =bbvaCompassReader=
call add readerName to import dlg reader list =bbvaCompassReader=
importDialog() add reader item =BBVA Compass Bank NA=
fileFormatChanged() event --------------- java.awt.event.ItemEvent[ITEM_STATE_CHANGED,item=BBVA Compass Bank NA,stateChange=SELECTED] on javax.swing.JComboBox[,134,54,369x24,invalid,layout=com.sun.java.swing.plaf.windows.WindowsComboBoxUI$3,alignmentX=0.0,alignmentY=0.0,border=com.sun.java.swing.plaf.windows.XPStyle$XPFillBorder@1f7e042,flags=328,maximumSize=java.awt.Dimension[width=180,height=24],minimumSize=java.awt.Dimension[width=180,height=24],preferredSize=java.awt.Dimension[width=180,height=24],isEditable=false,lightWeightPopupEnabled=true,maximumRowCount=8,selectedItemReminder=BBVA Compass Bank NA]
fileFormatChanged() skipDuringInit ---------------
fill out readerName =yodleeReader=
call add readerName to import dlg reader list =yodleeReader=
importDialog() add reader item =Yodlee=
fill out readerName =simpleCreditDebitReader=
call add readerName to import dlg reader list =simpleCreditDebitReader=
importDialog() add reader item =Simple Date/Description/Credit/Debit=
fill out readerName =wellsFargoReader=
call add readerName to import dlg reader list =wellsFargoReader=
importDialog() add reader item =Wells Fargo=
fill out readerName =ingNetherlandsReader=
call add readerName to import dlg reader list =ingNetherlandsReader=
importDialog() add reader item =ING The Netherlands=
fill out readerName =citiBankCanadaReader=
call add readerName to import dlg reader list =citiBankCanadaReader=
importDialog() add reader item =CitiBank Canada=
no txn files to sync
Saving state file to dropbox
no txn files to sync
uri string =import=
arg token [0] =import= token[1] ==
arg key =import= value =null=
fill out readerName =bbvaCompassReader=
call add readerName to import dlg reader list =bbvaCompassReader=
importDialog() add reader item =BBVA Compass Bank NA=
fileFormatChanged() event --------------- java.awt.event.ItemEvent[ITEM_STATE_CHANGED,item=BBVA Compass Bank NA,stateChange=SELECTED] on javax.swing.JComboBox[,134,54,369x24,invalid,layout=com.sun.java.swing.plaf.windows.WindowsComboBoxUI$3,alignmentX=0.0,alignmentY=0.0,border=com.sun.java.swing.plaf.windows.XPStyle$XPFillBorder@1f7e042,flags=328,maximumSize=java.awt.Dimension[width=180,height=24],minimumSize=java.awt.Dimension[width=180,height=24],preferredSize=java.awt.Dimension[width=180,height=24],isEditable=false,lightWeightPopupEnabled=true,maximumRowCount=8,selectedItemReminder=BBVA Compass Bank NA]
fileFormatChanged() skipDuringInit ---------------
fill out readerName =yodleeReader=
call add readerName to import dlg reader list =yodleeReader=
importDialog() add reader item =Yodlee=
fill out readerName =simpleCreditDebitReader=
call add readerName to import dlg reader list =simpleCreditDebitReader=
importDialog() add reader item =Simple Date/Description/Credit/Debit=
fill out readerName =wellsFargoReader=
call add readerName to import dlg reader list =wellsFargoReader=
importDialog() add reader item =Wells Fargo=
fill out readerName =ingNetherlandsReader=
call add readerName to import dlg reader list =ingNetherlandsReader=
importDialog() add reader item =ING The Netherlands=
fill out readerName =citiBankCanadaReader=
call add readerName to import dlg reader list =citiBankCanadaReader=
importDialog() add reader item =CitiBank Canada=
no txn files to sync
no txn files to sync
no txn files to sync
getCompatibleReaders() call cust read canParse()
================ at canparse for transReader >bbvaCompassReader< ===============
at canparse error reading file !
=============== at canparse NOT WORK for >bbvaCompassReader< ===============
================ at canparse for transReader >yodleeReader< ===============
at canparse error reading file !
=============== at canparse NOT WORK for >yodleeReader< ===============
================ at canparse for transReader >simpleCreditDebitReader< ===============
at canparse error reading file !
=============== at canparse NOT WORK for >simpleCreditDebitReader< ===============
================ at canparse for transReader >wellsFargoReader<
From: Scott Meehan [mailto:[email blocked]]
Sent: 11 May 2013 16:19
To: [email blocked]
Subject: Re: black screens [Problems #10233]
6 Posted by Ben Spencer on May 11, 2013 @ 05:43 PM
Can you confirm that the look and feel setting change saved?
7 Posted by tonyt1432 on May 12, 2013 @ 10:15 AM
I can confirm that its set to windows see below and another example of the screen.
From: Ben Spencer [mailto:[email blocked]]
Sent: 11 May 2013 18:43
To: [email blocked]
Subject: Re: black screens [Problems #10233]
8 Posted by Scott Meehan on May 12, 2013 @ 02:18 PM
Hi Tony,
It's possible that this is being caused by some issue with your video card drivers. Could you try updating them and see if that fixes the black window problems?
Do you have any other Java applications on your computer and, if so, do they have the same problem at all?
Scott Meehan
Moneydance Support
9 Posted by tonyt1432 on May 13, 2013 @ 10:07 AM
I have change my display to my internal graphics card (VGA), and it all seems to work ok, so I now know its related to my Radeon 6900 graphics card.
Do you have any ideas on what it might be? I have the latest drivers for it.
From: Scott Meehan [mailto:[email blocked]]
Sent: 12 May 2013 15:19
To: [email blocked]
Subject: Re: black screens [Problems #10233]
10 Posted by Ben Spencer on May 13, 2013 @ 01:13 PM
I did some research on this and I found a report from a user of a different Java application that said an option in their graphics card driver to "force anti-aliasing for all applications" caused behaviour similar to the problem you have described above. They were using a different video card and I still think it might be worth taking a look at you video card options and seeing if there is anything similar to that option.
11 Posted by tonyt1432 on May 13, 2013 @ 02:22 PM
Thanks, for the information I will try that out.
From: Ben Spencer [mailto:[email blocked]]
Sent: 13 May 2013 14:15
To: [email blocked]
Subject: Re: black screens [Problems #10233]
System closed this discussion on Mar 31, 2015 @ 03:57 PM.