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Exporting Backup

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Howard

09 Jul, 2024 04:26 PM

When I try to Export Backup of my file I get the attached Error message.

• Moneydance_Error.PNG 16.7 KB

1. 1 Posted by Chuck Wink on 14 Jul, 2024 07:13 PM

   

   I have tried the suggestions provided and still am not able to restore a Backup File. I receive the attached error message.

   Thanks for you help.
   Howard

       On Tuesday, July 9, 2024 at 09:28:04 AM GMT-7, Infinite Kind <[email blocked]> wrote:
    
     
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   Hello Howard!
    
   This is an automated response to let you know that we've received your request:
    
   Exporting Backup
    
   and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base and user guide.
    
   Based on your support request, we think you may find the following articles from our FAQ helpful:
       
      - Backup Preferences
      - Importing from Quicken (without QIF)
      - Creating Manual Backups
    
   We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online.
    
   Thanks again!
    
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   The Infinite Kind
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   • Moneydance_Error.PNG 16.7 KB
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2. Support Staff 2 Posted by Ethan on 14 Jul, 2024 09:31 PM

   

   Hello,

   What operating system and version of Moneydance are you using?

   Sometimes people get an error like that if they try to export a data file to a location where they don't have full read and write access. Try saving the backup to a location where you are sure you have access (like your desktop) and see if that makes a difference.

   Ethan
   Infinite Kind Support

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3. 3 Posted by Chuck Wink on 15 Jul, 2024 07:51 PM

   

   Hi Ethan,Thanks for your response.I am using Windows 10, MD Version 2024-1 (5118).I am not able to export my MD file to the MD Backup Folder that I have been using for some time as you can see from the attached PNG. When launching MD, it appears there is a Backup File in a folder somewhere, as shownin one of the PNG files. Also I am not able to Restore a Backup File, which I use to sync my laptop (that I am currently using) with my Windows 10 desktop.Hopefully,the attached PNG files will help you trouble shoot the problem. It seems like this started to happen when I upgraded MD.Thank YouHoward
    
       On Sunday, July 14, 2024 at 02:31:38 PM GMT-7, Ethan <[email blocked]> wrote:
    
      
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4. Support Staff 4 Posted by Ethan on 16 Jul, 2024 01:17 AM

   

   Hello Howard,

   Thanks for the additional information. Can you confirm that you have tried to save the backup file to your desktop as I requested? I don't see that mentioned in your reply. If that works, that would help to narrow down what may be happening.

   Ethan
   Infinite Kind Support

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5. 5 Posted by Chuck Wink on 16 Jul, 2024 04:04 PM

   

   Sorry I did not let you know. Yes I can backup to the desktop. I tried to move files to the MD Backup folder from there and was not able to do so. I have created a MD Backup folder on the desktop and currently have 2 backup files in it.Thanks

   Sent from Yahoo Mail for iPad

   On Monday, July 15, 2024, 7:17 PM, Ethan <[email blocked]> wrote:

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6. 6 Posted by dwg on 16 Jul, 2024 09:35 PM

   

   Then there is some problem with the original backup location. Problems can include:

   - Access permissions
   - Not enough space
   - Location not available e.g external media not mounted or not mounted where it is expected to be.

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7. 7 Posted by Chuck Wink on 17 Jul, 2024 06:41 PM

   

   Even though it appears I can save the Export Backup file to the desktop, I have tried to do a Restore from Backup desktop into MD and I still receive an error message and it will not open the file. It use to work smoothly, so I could copy the file from desktop to laptop Any help is appreciated, I sure do not want to go back to Quicken

       On Tuesday, July 16, 2024 at 02:35:27 PM GMT-7, dwg <[email blocked]> wrote:
      
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