Expand and Collapse Not Working
In Summary view, I’m unable to expand or collapse categories such as Cash, Credit Cards, Investment Accounts, etc.
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1 Posted by sth on 17 Aug, 2024 02:25 AM
Not seen this problem. Usual questions
What OS? What version of OS
What version of MD? (Including build number)
Update all extensions....
Include errlog.txt file.
(NOT IK Support)
2 Posted by dtd on 17 Aug, 2024 03:38 AM
It might depend on WHERE you click. Not necessarily on the little arrow.
3 Posted by sth on 17 Aug, 2024 08:35 PM
If you miss the little arrow and click on the whole title it opens and closes the expansion as well. At least in MD2024.2(5142) MacOS
4 Posted by David on 18 Aug, 2024 05:50 PM
I've tried clicking on the whole title, and once in a while it works as expected, but it's rare and random.
5 Posted by derekkent23 on 18 Aug, 2024 06:02 PM
I am not support staff, just a user.
Hi David
You didn’t answer sth questions.
What OS? What version of OS
What version of MD? (Including build number)
Update all extensions....
Include errlog.txt file.
6 Posted by sth on 18 Aug, 2024 06:05 PM
@David, TBH, the phrase "but it's rare and random." seems like interference with something outside of MD that is causing a race condition with input devices. Or it is something with the Java build system and your particular OS.
7 Posted by David Lautensch... on 19 Aug, 2024 12:06 AM
I'm not technically proficient enough to troubled shoot something outside of MD that is causing a race condition with input devices, or if it is something with the Java build system and your particular OS. Might s VPN cause this.
Support Staff 8 Posted by Ethan on 19 Aug, 2024 12:54 AM
Hello,
If you are having trouble answering some of the suggested questions, could you send the contents of your error console? Here's how to get the logs:
1) In Moneydance, click on the Help menu in the Moneydance menu bar and select the Console Window option. This will open the console messages window.
2) While the Console Window is open, attempt to connect to expand or collapse the accounts on the summary page. Any error messages should be recorded to the Console.
3) Select all of the text in the Console and use the Copy to Clipboard button at the bottom to copy the text.
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.
Ethan
Infinite Kind Support
9 Posted by David on 19 Aug, 2024 06:33 PM
Here's the information you requested. I'm using version 2024.1 (5118) of MoneyDance and Sonoma 14.6.1 on my iMac.
20240819-14:27:36.112: Starting Moneydance 2024.1 (5118)
20240819-14:27:36.112: Settings Folder: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
20240819-14:27:36.112: OS: Mac OS X 14.6.1 x86_64
20240819-14:27:36.112: Architecture: intel64
20240819-14:27:36.112: Java: 21.0.2 (Eclipse Adoptium)
20240819-14:27:36.115: Is in sandbox: true; restricted file access: false
20240819-14:27:36.115: Library path: /Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/Frameworks:/Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/Frameworks
20240819-14:27:36.162: initialized extension moneyforesight in 0.008 seconds
20240819-14:27:36.162: initializing extensions...
20240819-14:27:36.179: python.path: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python
20240819-14:27:36.180: python.cachedir: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python/cache
20240819-14:27:36.180: python.cachedir.skip: false
toolbox:2024/08/19-14:27:38:
#############################################################################################################################
toolbox: toolbox_init.py initializer script running - performing some quick checks, logging diagnostics, then will exit....
#############################################################################################################################
20240819-14:27:38.478: initialized extension toolbox in 0.407 seconds
20240819-14:27:38.478: finished initializing all extensions
20240819-14:27:39.435: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.435: loaded font java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13] from descriptor: Gill Sans-13
20240819-14:27:39.436: loaded font java.awt.Font[family=Helvetica,name=Helvetica,style=plain,size=13] from descriptor: Helvetica-13
20240819-14:27:39.436: loaded font java.awt.Font[family=Dialog,name=Hack,style=plain,size=13] from descriptor: Hack-13
20240819-14:27:39.444: Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
20240819-14:27:39.446: Initializing fonts:
20240819-14:27:39.446: default: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
20240819-14:27:39.446: printing: [[Helvetica, SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
20240819-14:27:39.446: monospaced: [[Gill Sans, Menlo, Monaco, Monospaced]]
20240819-14:27:39.446: coding: [[Hack, Monospaced]]
20240819-14:27:39.446: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.446: loaded font java.awt.Font[family=Helvetica,name=Helvetica,style=plain,size=12] from descriptor: Helvetica-12
20240819-14:27:39.446: loaded font java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13] from descriptor: Gill Sans-13
20240819-14:27:39.446: loaded font java.awt.Font[family=Hack,name=Hack,style=plain,size=13] from descriptor: Hack-13
20240819-14:27:39.446: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.446: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=32] from descriptor: SF Pro Display-32
20240819-14:27:39.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=15] from descriptor: SF Pro Display-15
20240819-14:27:39.452: fonts resolved:
default: SF Pro Display:13.0:style0
mono: Gill Sans:13.0:style0
coding: Hack:13.0:style0
print: Helvetica:12.0:style0
header: SF Pro Display:15.0:style0
register: SF Pro Display:12.0:style0
reportTitle: SF Pro Display:32.0:style0
calendarTitle: SF Pro Display:12.0:style0
reportHeader: SF Pro Display:11.0:style0
detailTitle: SF Pro Display:15.0:style0
VAqua look and feel: release 12, build 2023-10-31T23:37:24Z
using VAquaRendering: release Hybrid master 13x, build 2023-10-22T17:44:22Z
20240819-14:27:39.575: Setting look and feel class to com.apple.laf.AquaLookAndFeel
20240819-14:27:39.583: Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
20240819-14:27:39.583: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.583: loaded font java.awt.Font[family=Helvetica,name=Helvetica,style=plain,size=12] from descriptor: Helvetica-12
20240819-14:27:39.583: loaded font java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13] from descriptor: Gill Sans-13
20240819-14:27:39.583: loaded font java.awt.Font[family=Hack,name=Hack,style=plain,size=13] from descriptor: Hack-13
20240819-14:27:39.583: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.583: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.583: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=32] from descriptor: SF Pro Display-32
20240819-14:27:39.583: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.583: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240819-14:27:39.584: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=15] from descriptor: SF Pro Display-15
20240819-14:27:39.591: starting file opening routines...
20240819-14:27:39.591: opening last file: 2024 New MD
20240819-14:27:39.593: Java Virtual Machine (JVM) statistics:
----------------------------------------------------------------------
JVM - Available processor cores: 12
JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 0.2 GB (used 0.1 GB / free 0.1 GB)
----------------------------------------------------------------------
20240819-14:27:39.600: Loading dataset: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/2024 New MD.moneydance
20240819-14:27:39.621: loading with 128 bit encryption key
20240819-14:27:39.766: reading trunk data tiksync/trunk
20240819-14:27:40.650: trunk data loaded (0.884 seconds), checking for incremental updates
20240819-14:27:40.650: loading un-synced txn files...
20240819-14:27:40.651: loading synced txn files...
20240819-14:27:40.661: reading txn file 8a8368a2-ca32-4bfd-aa05-d9ff95048ebe.mdtxn
20240819-14:27:40.662: finished loading / updating trunk data file
20240819-14:27:41.948: replacing root: null () with new root: Root Account (6044e14e-2de7-4fc4-beda-f3b60221991d
20240819-14:27:42.054: starting syncing via encryptedFS(GenericFSSyncFolder:shared_folder:base=/Volumes/FinanceTaxesMoneyDance/MoneyDanceSync:subpath=7f8e5407-04c9-4926-bd8c-251b980de462:) isPrimary=true
20240819-14:27:42.054: Starting syncing using folder /Volumes/FinanceTaxesMoneyDance/MoneyDanceSync/7f8e5407-04c9-4926-bd8c-251b980de462
20240819-14:27:42.495: Scheduling next reminders auto-commit for Mon Aug 19 14:27:47 EDT 2024 (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
20240819-14:27:42.495: Scheduling next reminders auto-commit for Mon Aug 19 14:27:47 EDT 2024 (was previously scheduled for Mon Aug 19 14:27:47 EDT 2024)
20240819-14:27:42.508: finished file opening routines
20240819-14:27:42.702: MDPlus status undetermined or not activated
toolbox:2024/08/19-14:27:48:
-----------------------------------------------------
Toolbox - quick information:
-----
MD CONSOLE FILE LOCATION: '/Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt'
MD CONFIG/PREFERENCES LOCATION: '/Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict'
... Mac Finder path for above: '/Users/Lautenschlager/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance'
-----
BACKUPS - Save Daily option: daily (config key: 'backup.scheme' value: 'daily')
BACKUPS - Keep no more than: 10 unique days of backups
BACKUPS - Separate Backup Foldr: True
BACKUPS - Backup Folder: '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups' (backup location exists)
..key - 'backup.location': '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups'
..key - 'backup.last_browsed': '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups'
..key - 'backup.last_saved': '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups'
..key - '_default_backup_dir': '<not set>'
-----
System Default Locale Cty/Lang: 'US' / 'en'
MD Preference Locale Ctry/Lang: 'US' / 'en'
MD Locale Cty/Lang: 'US' / 'en'
Moneydance decimal point: '.'
-----
MD EXECUTION MODE: 2 (Normal)
-----------------------------------------------------
20240819-14:27:48.707: Update info received with successful signature verification
20240819-14:27:48.709: Version info retrieved; we are up to date!
20240819-14:27:52.499: Performing periodic reminders 'auto committing' on 2024 New MD ...
20240819-14:27:52.500: Scheduling next reminders auto-commit for Mon Aug 19 17:27:52 EDT 2024 (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
20240819-14:28:01.401: All debug flags enabled
20240819-14:28:13.284: 2024 New MD[2 tasks] adding local txn file to upload buffer: tiksync/out/20240819182802_502.txn
20240819-14:28:13.285: there are txns to buffer in the outgoing file (numbytes: 6100)
20240819-14:28:13.285: 2024 New MD[2 tasks] uploading buffer file to syncFolder
20240819-14:28:13.325: mdata-v1 sync status. Local modified: Mon Aug 19 14:28:13 EDT 2024; Remote modification: Mon Aug 19 14:27:43 EDT 2024; needsPush: true
20240819-14:28:13.325: checking for txn logs...
20240819-14:28:13.325: dropboxsync: saving state to sync folder: mdata-v1
20240819-14:28:13.342: mobile sync completed in 17 ms
20240819-14:28:43.386: mdata-v1 sync status. Local modified: Mon Aug 19 14:28:13 EDT 2024; Remote modification: Mon Aug 19 14:28:13 EDT 2024; needsPush: false
20240819-14:28:43.386: checking for txn logs...
Ran 1 of 2 MDP tasks @ Mon Aug 19 14:28:43 EDT 2024) forcedRefresh=false
20240819-14:29:13.424: mdata-v1 sync status. Local modified: Mon Aug 19 14:28:13 EDT 2024; Remote modification: Mon Aug 19 14:28:13 EDT 2024; needsPush: false
20240819-14:29:13.424: checking for txn logs...
10 Posted by Stuart Beesley ... on 19 Aug, 2024 07:08 PM
Upgrade to 5142/3 preview and try again.
https://infinitekind.com/preview
11 Posted by David Lautensch... on 20 Aug, 2024 03:17 AM
I followed the link in your latest message. The version that was available to download was 5146 rather than the 5142/3 that you suggested. Not sure how to find that version. After downloading 5146, i restarted my iMac, but I'm seeing the same problem - the expand and collapse function does not work at all now. Previously it would work on occasion.
12 Posted by Stuart Beesley ... on 20 Aug, 2024 06:09 AM
Are you single clicking or double clicking?
Are you left or right clicking?
Can you send a screenshot and mark/show where exactly you are clicking?
With 5146, can you open help/console again… then try the sidebar again, then go back to console and upload the contents again here.
13 Posted by David Lautensch... on 20 Aug, 2024 01:42 PM
I've tried every kind of clicking - single click, double click, left click, right click, control click, etc. I've highlighted in a red box, everywhere I've clicked to try to get collapse and expand to work. Nothing. Expanding and collapsing does work for the sub-items under the broad categories of Bank Accounts,. Credit Cards, etc. but not on the headers.
20240820-09:40:47.622: Starting Moneydance 2024.2 (5146)
20240820-09:40:47.622: Settings Folder: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
20240820-09:40:47.623: OS: Mac OS X 14.6.1 x86_64
20240820-09:40:47.623: Architecture: intel64
20240820-09:40:47.623: Java: 21.0.2 (Eclipse Adoptium)
20240820-09:40:47.623: Is in sandbox: true; restricted file access: false
20240820-09:40:47.623: Library path: /Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/Frameworks:/Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/System/Library/Frameworks:/Applications/Moneydance.app/Contents/Frameworks
20240820-09:40:47.646: initialized extension 'Foresight' id: 'moneyforesight' (build: 0) in 0.01 seconds
20240820-09:40:47.646: initializing extensions...
20240820-09:40:47.662: python.path: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python
20240820-09:40:47.662: python.cachedir: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python/cache
20240820-09:40:47.662: python.cachedir.skip: false
toolbox:2024/08/20-09:40:49:
#############################################################################################################################
toolbox: toolbox_init.py initializer script running - performing some quick checks, logging diagnostics, then will exit....
#############################################################################################################################
20240820-09:40:49.604: initialized extension 'Toolbox' id: 'toolbox' (build: 1065) in 0.364 seconds
20240820-09:40:49.604: finished initializing all extensions
20240820-09:40:50.347: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.347: loaded font java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13] from descriptor: Gill Sans-13
20240820-09:40:50.347: loaded font java.awt.Font[family=Helvetica,name=Helvetica,style=plain,size=13] from descriptor: Helvetica-13
20240820-09:40:50.347: loaded font java.awt.Font[family=Dialog,name=Hack,style=plain,size=13] from descriptor: Hack-13
20240820-09:40:50.354: Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
20240820-09:40:50.354: Initializing fonts:
20240820-09:40:50.354: default: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
20240820-09:40:50.354: printing: [[Helvetica, SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
20240820-09:40:50.354: monospaced: [[Gill Sans, Menlo, Monaco, Monospaced]]
20240820-09:40:50.354: coding: [[Hack, Monospaced]]
20240820-09:40:50.355: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.355: loaded font java.awt.Font[family=Helvetica,name=Helvetica,style=plain,size=12] from descriptor: Helvetica-12
20240820-09:40:50.355: loaded font java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13] from descriptor: Gill Sans-13
20240820-09:40:50.355: loaded font java.awt.Font[family=Hack,name=Hack,style=plain,size=13] from descriptor: Hack-13
20240820-09:40:50.355: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.355: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.355: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=32] from descriptor: SF Pro Display-32
20240820-09:40:50.355: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.355: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.355: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=15] from descriptor: SF Pro Display-15
20240820-09:40:50.359: fonts resolved:
default: SF Pro Display:13.0:style0
mono: Gill Sans:13.0:style0
coding: Hack:13.0:style0
print: Helvetica:12.0:style0
header: SF Pro Display:15.0:style0
register: SF Pro Display:12.0:style0
reportTitle: SF Pro Display:32.0:style0
calendarTitle: SF Pro Display:12.0:style0
reportHeader: SF Pro Display:11.0:style0
detailTitle: SF Pro Display:15.0:style0
VAqua look and feel: release 12, build 2023-10-31T23:37:24Z
using VAquaRendering: release Hybrid master 13x, build 2023-10-22T17:44:22Z
20240820-09:40:50.439: Setting look and feel class to com.apple.laf.AquaLookAndFeel
20240820-09:40:50.446: Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
20240820-09:40:50.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.447: loaded font java.awt.Font[family=Helvetica,name=Helvetica,style=plain,size=12] from descriptor: Helvetica-12
20240820-09:40:50.447: loaded font java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13] from descriptor: Gill Sans-13
20240820-09:40:50.447: loaded font java.awt.Font[family=Hack,name=Hack,style=plain,size=13] from descriptor: Hack-13
20240820-09:40:50.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=32] from descriptor: SF Pro Display-32
20240820-09:40:50.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=13] from descriptor: SF Pro Display-13
20240820-09:40:50.447: loaded font java.awt.Font[family=Dialog,name=SF Pro Display,style=plain,size=15] from descriptor: SF Pro Display-15
20240820-09:40:50.453: starting file opening routines...
20240820-09:40:50.453: opening last file: 2024 New MD
20240820-09:40:50.462: Loading dataset: /Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/2024 New MD.moneydance
20240820-09:40:50.481: loading with 128 bit encryption key
20240820-09:40:50.586: reading trunk data tiksync/trunk
20240820-09:40:51.362: trunk data loaded (0.776 seconds), checking for incremental updates
20240820-09:40:51.363: loading un-synced txn files...
20240820-09:40:51.363: loading synced txn files...
20240820-09:40:51.371: reading txn file 342408a2-0329-449e-8997-829e9d1e1858.mdtxn
20240820-09:40:51.372: reading txn file 93391d58-8a65-4b6e-ae4c-c8459759bc60.mdtxn
20240820-09:40:51.372: finished loading / updating trunk data file
20240820-09:40:52.300: replacing root: null () with new root: Root Account (6044e14e-2de7-4fc4-beda-f3b60221991d
20240820-09:40:52.405: starting syncing via encryptedFS(GenericFSSyncFolder:shared_folder:base=/Volumes/FinanceTaxesMoneyDance/MoneyDanceSync:subpath=7f8e5407-04c9-4926-bd8c-251b980de462:) isPrimary=true
20240820-09:40:52.405: Starting syncing using folder /Volumes/FinanceTaxesMoneyDance/MoneyDanceSync/7f8e5407-04c9-4926-bd8c-251b980de462
20240820-09:40:52.793: Scheduling next reminders auto-commit for Tue Aug 20 09:40:57 EDT 2024 (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
20240820-09:40:52.793: Scheduling next reminders auto-commit for Tue Aug 20 09:40:57 EDT 2024 (was previously scheduled for Tue Aug 20 09:40:57 EDT 2024)
20240820-09:40:52.814: JVM status: cores: 12, maxmem: 14.41G, allocated: 1.17G, used: 559.46M, free: 614.95M
20240820-09:40:52.814: finished file opening routines
20240820-09:40:52.830: MDPlus status undetermined or not activated
20240820-09:40:59.378: Update info received with successful signature verification
20240820-09:40:59.380: Version info retrieved; we are up to date!
toolbox:2024/08/20-09:40:59:
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Toolbox - quick information:
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MD CONSOLE FILE LOCATION: '/Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt'
MD CONFIG/PREFERENCES LOCATION: '/Users/Lautenschlager/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict'
... Mac Finder path for above: '/Users/Lautenschlager/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance'
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BACKUPS - Save Daily option: daily (config key: 'backup.scheme' value: 'daily')
BACKUPS - Keep no more than: 10 unique days of backups
BACKUPS - Separate Backup Foldr: True
BACKUPS - Backup Folder: '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups' (backup location exists)
..key - 'backup.location': '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups'
..key - 'backup.last_browsed': '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups'
..key - 'backup.last_saved': '/Volumes/FinanceTaxesMoneyDance/MoneyDanceBackups'
..key - '_default_backup_dir': '<not set>'
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System Default Locale Cty/Lang: 'US' / 'en'
MD Preference Locale Ctry/Lang: 'US' / 'en'
MD Locale Cty/Lang: 'US' / 'en'
Moneydance decimal point: '.'
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MD EXECUTION MODE: 2 (Normal)
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20240820-09:41:00.616: Log setting 'DEBUG' has been changed to: Enabled
20240820-09:41:02.796: Performing periodic reminders 'auto committing' on 2024 New MD ...
20240820-09:41:02.797: Scheduling next reminders auto-commit for Tue Aug 20 12:41:02 EDT 2024 (was previously scheduled for Wed Dec 31 19:00:00 EST 1969)
Ran 1 of 2 MDP tasks @ Tue Aug 20 09:41:54 EDT 2024) forcedRefresh=false
14 Posted by TonyRI on 20 Aug, 2024 02:02 PM
Hi David,
I'm confused, you stated " I’m unable to expand or collapse categories such as Cash, Credit Cards, Investment Accounts, etc.," however, in your screenshot, Bank Accounts and Investment Accounts are expanded. The only one that isn't is Credit Cards. You can't "expand" the Cash category under Bank Accounts, if you click on Cash, it will take you to the register.
I'm curious if that's the only one giving you a problem. (i.e. If you cllick on the header "Credit Cards" are you saying that that one won't show AAA, Chase and Citibank under it?)
Just trying to help.
Regards,
Tony (Fellow user, NOT IK Support)
15 Posted by Stuart Beesley ... on 20 Aug, 2024 02:35 PM
As per @TonyRI - I also don't understand.. Please mark up your screenshot with which item(s) you are trying to collapse/expand and where exactly you are clicking... The various headings are clearly expanded in your SS already?
16 Posted by derekkent23 on 20 Aug, 2024 02:46 PM
I am not support staff, just a user.
Hi David
In the Summary page not the Side Bar your screen shot shows Bank Accounts expanded (its arrow pointing down) with the accounts listed. The same is true for Investment Accounts.
Credit Cards, not expanded (its arrow pointing to the right) with accounts thus hidden.
As per @TonyRI & @Suarts- I also don't understand, explain futher.
17 Posted by David Lautensch... on 20 Aug, 2024 03:18 PM
18 Posted by TonyRI on 20 Aug, 2024 03:24 PM
David, your email response didn't come through on the Forum, it's better if you respond via the IK Forum:
https://infinitekind.tenderapp.com/discussions/problems/103569-expa...
19 Posted by David Lautensch... on 20 Aug, 2024 03:43 PM
Yes, the summary page shows Bank Accounts, Investment Account, etc. expanded and Credit Cards collapsed. The problem is that they are frozen. No matter how I click (single click, double click, right click, left click, etc.), the items remain frozen, that is they won't collapse or expand. No matter where I click (on the arrow, around the arrow, on the tile, above the title, below the title), they remain frozen.
20 Posted by TonyRI on 20 Aug, 2024 04:08 PM
Thanks for that clarification. Does this happen every time you close and reopen the app??? It's pretty unusual behavior. I wonder if @sth was on to something.
21 Posted by derekkent23 on 20 Aug, 2024 04:16 PM
I am not support staff, just a user.
Hi David
I wonder what type of mouse you are using, inbuild in computer or external etc?
Do the arrows in the side bar work to expand and collapse account types.
It may be worth trying a different font FILE – PREFERENCES select APPEARANCE.
22 Posted by derekkent23 on 20 Aug, 2024 04:29 PM
I am not support staff, just a user.
Hi David
I also meant to say try a different Theme FILE – PREFERENCES select APPEARANCE.
23 Posted by David Lautensch... on 20 Aug, 2024 05:11 PM
Yes, this problem occurs every time I close and open the app. l'm using a magic mouse which seems to work fine with every other app I use. The arrows on the side bar expand and collapse as expected. I tried your suggestion of changing the theme in File>Preferences>Appearance, but that failed to make a difference.
24 Posted by derekkent23 on 20 Aug, 2024 05:30 PM
Hi David
Has your computer got a internal mouse or have you got a USB wired mouse you could try.
I seem to remember some types of magic mouse don’t play well with Moneydance.
If the internal or wired mouse works that would pinpoint the issue.
25 Posted by TonyRI on 20 Aug, 2024 06:04 PM
Found this from 2019, wonder if it's related:
https://infinitekind.tenderapp.com/discussions/problems/57499-magic...
26 Posted by Stuart Beesley ... on 20 Aug, 2024 07:47 PM
As a test. It’s worth trying a different mouse or built in trackpad.
27 Posted by sth on 22 Aug, 2024 01:02 AM
I think that error with the wireless mouse went away many Java versions ago. @David can you try the following test.
Create a new temporary user in the system preferences
login as that new user
Open moneydance and create a new account with default categories.
Create a single bank account for example
do the disclosure triangles work now?
This will remove the config.dict errors, possibly local keystroke/mouse interception etc. There is still the possibility of system wide interception.
This is weird, it may take a bit of time to get to the bottom of it.
28 Posted by dwg on 22 Aug, 2024 02:15 AM
While it should not be a problem in this case, I would be inclined to rename config.dict run Moneydance, it will come up as a new install so will be in demo mode, open your account set and see if the problem remains. It is a quick test and can potentially eliminate another problem point.
29 Posted by David on 22 Aug, 2024 02:19 PM
I just completed the test you suggested - created new temporary user; opened MoneyDance; created new account with a single bank account. Unfortunately the arrows are still not working.
30 Posted by derekkent23 on 22 Aug, 2024 03:27 PM
I am not support staff, just a user.
Hi David
You did not respond to my post:
Has your computer got a internal mouse or have you got a USB wired mouse you could try.
I seem to remember some types of magic mouse don’t play well with Moneydance.
If the internal or wired mouse works that would pinpoint the issue.