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Graphs & Reports not working

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Nigel Woodcock

30 Aug, 2024 12:11 PM

I have just recently purchased a new license of Moneydance as I am using a newly purchased laptop. I imported my data from my previous account. I have downloaded the new version on my new laptop. However since doing this I have noticed that the Graphs & Reports tool is not working. Please advise.

Kind regards

Nigel

1. 1 Posted by Stuart Beesley ... on 30 Aug, 2024 12:19 PM

   

   Ensure you are using MD2024.2(5146)..:
   https://infinitekind.com/preview

   If it still errors, grab help/console.. Upload that here (after it fails)...

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2. 2 Posted by Nigel Woodcock on 30 Aug, 2024 02:24 PM

   

   Hi Stuart,

   I have uploaded the newer version as you suggested but the Graphs & Reports section on Tools still does not work. Any further advice?

   Kind Regards

   Nigel

   ________________________________

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3. 3 Posted by Stuart Beesley ... on 30 Aug, 2024 02:27 PM

   

   Yes. Exactly as I said in the second paragraph of my initial response?

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4. 4 Posted by nwoodcock on 30 Aug, 2024 02:32 PM

   

   Hi Stuart,
   I am unsure what you mean. I'm not a tech wizard so would prefer if you spell it out exactly what I should do now.
   Thanks
   Nigel

   Sent from Sky Yahoo Mail on Android

     On Fri, 30 Aug 2024 at 15:27, Stuart Beesley (Mr Toolbox)<[email blocked]> wrote:
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5. 5 Posted by Nigel Woodcock on 30 Aug, 2024 02:45 PM

   

   Did you mean me to copy the console message to you?

   Here it is

   ________________________________

   • Upload.txt 6.48 KB
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6. 6 Posted by Stuart Beesley ... on 30 Aug, 2024 03:39 PM

   

   Ok. Thanks. No errors in the log.

   So what exactly do you mean when you say “ Graphs & Reports tool is not working”?

   If you are seeing an error, what does it say exactly?

   What option are you clicking?

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7. 7 Posted by nwoodcock on 30 Aug, 2024 04:23 PM

   

   When I click on Graphs & Reports the menu doesn't appear, nothing happens.

   Sent from Sky Yahoo Mail on Android
    
     On Fri, 30 Aug 2024 at 16:39, Stuart Beesley (Mr Toolbox)<[email blocked]> wrote:
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8. 8 Posted by Stuart Beesley ... on 30 Aug, 2024 04:56 PM

   

   Ok. Install/launch toolbox. Does it warn you about invalid screen locations?

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9. 9 Posted by Nigel Woodcock on 30 Aug, 2024 05:20 PM

   

   Hi Stuart,

   I am unsure what you mean by Toolbox. The Graphs & Report are present below Summary on the left hand column. However when I press Graphs and Reports in the Tools in the top tool bar there is no response. No warnings are given. All the other items in the Tools section appear to be working OK. I can use the Graphs section in the left hand column but I thought it should be accessible via the Tools menu as that is what I usually.

   Nigel
   ________________________________

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10. 10 Posted by Stuart Beesley ... on 30 Aug, 2024 06:05 PM

    

    Menu, extensions, available, toolbox, install..
    Menu, extensions, toolbox.

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11. 11 Posted by nwoodcock on 30 Aug, 2024 06:47 PM

    

    I've installed the Toolbox. When I open Toolbox there is a warning box entitled Validate and Fix Base Currency. I ran the diagnostic tool and used the toolbox to fix the currency problem. The Graphs are now accessible via the Tools button the menu bar.
    Thanks for your help!
    Nigel

    Sent from Sky Yahoo Mail on Android

      On Fri, 30 Aug 2024 at 19:06, Stuart Beesley (Mr Toolbox)<[email blocked]> wrote:
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12. 12 Posted by Stuart Beesley ... on 30 Aug, 2024 06:50 PM

    

    Hmm slightly worrying.

    Please check all your accounts and balances are ok?

    Anyway,

    Toolbox 🧰 +1 😃

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13. 13 Posted by nwoodcock on 30 Aug, 2024 07:22 PM

    

    Hi Stuart,
    Account balances all look accurate. The only problem I can detect is that with one of the accounts there appears to be some historic transactions that are uncleared, which should have been cleared. I can deal with them manually when I reconcile that account next. Otherwise looks OK.
    Any further advice to offer in case I find any further issues down the line?
    Nigel

    Sent from Sky Yahoo Mail on Android
     
      On Fri, 30 Aug 2024 at 19:50, Stuart Beesley (Mr Toolbox)<[email blocked]> wrote:
    |

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14. 14 Posted by Stuart Beesley ... on 30 Aug, 2024 08:01 PM

    

    not really
    🤞

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15. Maddy closed this discussion on 06 Sep, 2024 12:43 PM.