Errors
I am trying to connect to Compass Bank and I keep getting the following errors. It is very frustrating. Sometimes it works, sometimes it doesn't. Many times I just give up and try later with the same hit and miss results.
"There was an error communicating with your financial
institution. The details of this error are below. A communication
or parsing error occurred. This could be the result of a network
problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:500 Server
Error"
or
"There was an error communicating with your financial institution. The details of this error are below. Bank Name: Compass Bank"
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1 Posted by Anita on 02 May, 2010 07:31 PM
The is the first time I've logged on since 1/15. I had had no problems downloading my accounts before. Today when I try to download ( PNC and Amex) I get the:
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: PNC (or replace w/ American Express)
I checked and I have the most current version of Moneydance.
Why is this problem popping up now? And how does it get fixed?
Thanks,
Anita
2 Posted by Angie Rauscher on 03 May, 2010 03:06 AM
Hi Jeff and Anita,
You've hit upon a small bug in Moneydance from an older version of Moneydance. The error window you received is too small to show the full error message, but it's not immediately obvious that there's more to the message. If you update to the latest build of Moneydance, you should be able to see the full error message. You can download the update from our website at http://moneydance.com/trac/wiki/Moneydance2010Beta. Once you've updated, can you please copy and paste the full error message here?
Angie Rauscher
Moneydance Support
3 Posted by Speas Anita on 03 May, 2010 11:11 AM
Thanks. Here is the one from AMEX:
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: American Express
The error code reported by the server was: 2000
[ofx.unsupportedClientApplication]
Client application or version is not supported by this server.
[ref: 20100503110819.664]
Here is the one from PNC:
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: PNC Bank
The error code reported by the server was: 15502
USERPASS lockout
Thanks Angie
4 Posted by jsfrederick on 03 May, 2010 11:30 AM
For your PNC account, sounds like your user password (PIN) was locked out. I'm using PNC and it works fine for me.
5 Posted by Anita on 03 May, 2010 12:32 PM
Yes, thanks. I figured out from that message from PNC that it was a PW
issue, but I figured I would post the error here anyway since I had
listed it initially.
But what about the Amex message?
Sent from my iPhone
6 Posted by jsfrederick on 03 May, 2010 01:20 PM
Don't know on the AMEX. MD (2010) should be representing itself as Quicken 2008. I don't think that AMEX is not accepting Q2008 as Intuit still supports it.
What version of MD are you using? If it's an older one, it might be sending an older version of quicken to Amex.
I strongly recommend you update to MD 2010 using the latest preview build (748) that Angie linked to in her post above. I'm using that version and just downloaded my Amex card transactions this morning and it worked fine.
There used to be a setting on older versions of MD that allowed the end user to specify what version of Quicken that MD represented as. I don't see that in the latest version.
BTW, you are talking about American Express credit cards right?
7 Posted by Speas Anita on 03 May, 2010 11:42 PM
Re. PNC . . . they have reset my password and when I enter the original password from the PNC PIN mailer I still can't get in. They tried twice. And then when I said it was moneydancer they said they don't support the software and that was pretty much the end of the conversation. I don't get it. I was downloading every day from late fall through mid-January with no issues and now I can't at all.
Re. AMEX, yes, the CC. And I still can't connect to that and I know my id and pw are fine.
I'm running the version Angie suggested = MD 2010 (748).
8 Posted by jsfrederick on 04 May, 2010 01:31 AM
For PNC, there is no Password for Banking with Quicken. (PNC does not know about ANY other software, so never say moneydance to them!). The PIN you were sent is temporary and must be changed the first time you log on with Quicken or MD. Have you EVER logged into PNC with Quicken? If so, you would have changed you PIN the first time you logged in. If not, your PIN probably has expired. Call PNC and ask them to reset you QUICKEN banking credentials. Then, the next time use MD, reset your online banking connection so that you start like it's the first time you've used online banking with MD. Use the NEW PIN you were sent by PNC and check the box that says you want to change your pin the first time you log in. Should be set then.
Also, the Quicken banking id and password are NOT the same that you use to login to the PNC website for online banking.
For AMEX, can you log into the AMEX web site with the UID and Password you are using with Quicken? For Amex, the UID/Password is the same for the web site and banking with Quicken. IF your are not sure, try to log into the Amex website.
9 Posted by Speas Anita on 04 May, 2010 03:18 AM
(Btw, not sure it matters but I'm a MAC user)
No, I never logged onto PNC with quicken. Yes, my PNC MD LID is different from my PNC online banking LID. I called PNC today and they reset the PIN, twice. I tried what I figured would be my PIN that I would have used once I changed and no dice. I'm about to give up.
Let's say I never had quicken, and I've never interfaced w/ PNC for MD, how do I go about setting up the account? Should I just wipe out what I have and try. I did give this a go for the AMEX (since far fewer transactions) by adding it as a new account (and keeping the existing account as well) but that didn't work.
Yes, my AMEX MD is the same as what I use for the logon for the AMEX website.
I'm really at a loss at this point.
10 Posted by jsfrederick on 04 May, 2010 11:38 AM
Ok, a couple comments before we get started. I too am a Mac users, I feel ya! Also, I'm NOT a MD support person, just a user who has had the same problems you are.
My first suggestion is to start a brand new test file. Go to File -> New in the menu bar and start a new file. This is for test purposes only so you can pick the minimal starting catagories option. I suggest you then save the file and restart MD. Upon restarting MD, go to the Menu bar and select Help -> Console window. Then create a new account for your PNC checking account. Enter your bank info, routing number, acct number etc. Then setup online banking, make sure to set up a new connection. Then try to connect.The first time you go through this, there is a screen that has a message about changing your PIN. This is where you will enter the PIN that PNC gives you and then you'll enter the new PIN that you make up. Connect to PNC and see what happens. Hopefully it'll work now. If not , copy the info in the console window and put into a text file. Attach the text file to this thread so the MD suppport folks can review it. (Replace your User ID and Account Numbers with X's before you attache it)
If it works, there is a python script that can be used to remove all online banking setups in our normal file so that you can start again. We'll try that next if the temp file connects to PNC correctly.
For your PIN, did PNC Reset it, or send you a new one? If they sent you a new one, your old one will be disabled until you get the new PIN in the mail. If they just "reset" it, you might need to request they generate and send you a new PIN.
If you've never connected to PNC with Quicken and you want to set up MD to connect to PNC, you'll do this:
Create an account in MD
Enter the bank data in the account (select Account -> edit account while the account is highlighted in the sidebar)
Set up online banking (Online -> setup online banking while the account is highlighted in the sidebar)
Select "new connection" in the set up menu.
Carefully read each screen that appears while you are setting up online banking, also wait a 10 or so seconds each time you press the next button to allow MD time to send and receive data from the MD servers to get online config data.
There will be a screen that as a check box. DO NOT check this box as you DO want to change your PIN since this is the first time you've logged into PNC. Enter the PIN you received from PNC in the mail and the new PIN you'll create .
That should be it. Give the new temp file a try and let's see what you get.
11 Posted by Anita on 04 May, 2010 01:02 PM
Omigosh. Here I'm thinking you are "the voice" of MD! And you've been
helping me purely out of the kindness of your heart. Thank you thank
you.
I will have to wait until i'm home tonight to try out your very
detailed plan of action. Again, thanks for your time!
Sent from my iPhone
12 Posted by jsfrederick on 04 May, 2010 01:13 PM
Nope, just a mostly satisfied user willing to help.
If you want to set up a IM chat session we might be able to do that and I can walk you through the process. I'm on east coast time and am available for a couple of hours in the evenings or on the weekends.
13 Posted by Jessica Little on 04 May, 2010 01:49 PM
jsfrederick is one of the wonderfully helpful users that takes a little of the load off of the official support people. Thanks!
Just so you know, I'm watching this thread, so if things get crazy, I'll help out. But so far, I would have told you to do exactly what jsfrederick asked you to do! Those instructions should work for you.
Regarding your AMEX problems: we've been dealing with this since AMEX recently updated there server. It doesn't affect everyone and, as far as I can tell, it seems to resolve itself in a few days to a week. I'd say give it a week and if you still have trouble connecting to your AMEX account, let me know so we can keep troubleshooting.
Jessica Little
Moneydance Support
14 Posted by Jeff Persichitt... on 05 Jul, 2010 01:09 PM
I am still having problems from my original post with Compass Bank. My thread seems to have been hijacked by people needing help with other banks. However, I am still getting these error messages when I try to pay a bill with MD.
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Compass Bank
The error code reported by the server was: 15501
The profile is currently in use
and
There was an error communicating with your financial institution. The details of this error are below.
I'm sorry, an error occurred. The details of this error are below.
Error Description: java.lang.Exception: Server did not acknowledge payment message
15 Posted by Jessica Little on 05 Jul, 2010 07:15 PM
Hi Jeff,
What version of Moneydance are you using? Earlier I requested that you update to the latest version (which is now build 751, available from our website at http://moneydance.com/other). Are you running the latest version?
The "Payment not acknowledged" error is actually a known bug in Moneydance. It's perhaps the most difficult bug that we're currently dealing with. We're not sure what's causing it, but Sean and I have been trying to figure out what's going on for some number of months now. It's not yet fixed, but we are still working on it. Unfortunately, I don't have any workarounds for you and a good idea of even when we might have it fixed. Hopefully we'll have it fixed soon, however. You should be able to submit payments, but you'll probably need to retry a number of times before the payment goes through.
I'm not sure what the 15501 si about, but my guess is it's related. If you jut resend payments repeatedly, do they eventually go through?
I'm sorry for the inconvenience. Please let me know if I can be of further assistance, and thanks for using Moneydance!
Jessica Little
Moneydance Support
16 Posted by Jeff on 05 Jul, 2010 07:42 PM
I am using MD 2010r3 (748). I will update to 751 although the problem is persistent in all builds that I've used. Some days repeated retries to submit a payment work, other days it's completely stubborn and I just give up. I have gone over a week before with no luck causing payments to be late and that's what concerns me the most. I am now reverting to going to the vendors website to submit payment there and then just entering the payment into the register. Not quite the the way I would like to use MD but I will be patient as I'm sure you all are diligently working out a fix.
Thanks for your response.
Jeff
Angie Rauscher closed this discussion on 24 Jul, 2011 07:57 PM.