2024.2 (Build 5172) - Norton Antivirus reporting invalid Digital Signature

mike63492's Avatar

mike63492

22 Oct, 2024 07:06 PM

When starting Moneydance 5172, get the attached message.

  1. Support Staff 1 Posted by Maddy on 23 Oct, 2024 10:31 AM

    Maddy's Avatar

    Hi Mike,
    Thank you for contacting Moneydance support.

    I believe you came across the same issue a couple of years ago as per this thread.

    You should exclude the Moneydance download file as described here to prevent this from happening again the future.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by mike63492 on 24 Oct, 2024 05:16 PM

    mike63492's Avatar

    Hi Maddy
    I think last time I said I would not remove MoneyDance from the check, and
    you fixed the issue. It makes no sense to ignore such a warning.

    What is wrong with the MoneyDance installation?

    What is the risk if I effectively just ignore the warning from Norton?

    Thanks, but it really doesn't answer the question.

    Regards

    Mike Wilson

  3. Support Staff 3 Posted by Sean Reilly on 25 Oct, 2024 01:57 PM

    Sean Reilly's Avatar

    Hi Mike,

    I can assure you that Moneydance is not doing anything wrong, or even significantly differently from the last time Norton showed this kind of warning. Whenever we release an update, it takes a little while before Norton begins to trust the new version of Moneydance. This is a normal thing that's been happening for decades. Symantec does have a web site where we can submit false positives, and if you can find an "Alert ID" on one of the notifications you are seeing, please do send it to me. That Alert ID isn't in your screenshot, but is required to report a false positive such as you are seeing.

    In the meantime, the Moneydance installer is digitally signed by a valid certificate authority (digicert) and is trusted by Windows, so there's no reason that Norton should be complaining, and if you actually downloaded the software from our web site and saw the certificate information prompt when running the installer, then there should be no risk to you ignoring the warning and confirming that Moneydance is acceptable.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  4. mike63492 closed this discussion on 28 Oct, 2024 10:17 PM.

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