Posting credit card payment

Maranell R McKnew's Avatar

Maranell R McKnew

26 Oct, 2024 01:20 AM

I am trying to post a payment from my checking account to a credit card account. It will not post to the cc account, but shows up in the checking account. I've checked it against last month's payment and do not see any changes. What is happening?

  1. Support Staff 1 Posted by Ethan on 26 Oct, 2024 01:48 AM

    Ethan's Avatar

    Hello,

    In general, to do this, you should make the transaction in your checking account, and choose your credit card account in the category field for the transaction. You should then be able to see the 'other side' of the transaction in the credit card account.

    If that doesn't seem to be working for you, could you attach a screenshot of the transaction? If you're not sure how to take a screenshot, please see http://www.take-a-screenshot.org/

    Ethan
    Infinite Kind Support

  2. 2 Posted by sth on 26 Oct, 2024 02:53 PM

    sth's Avatar

    Check that you don't have a category with the same (or close to same name) as the CC account. You can select the transaction in the checking account where it shows up and then control-[ (or mac command-[) to see the "other side" of the transaction.
    (NOT IK Support)

  3. System closed this discussion on 25 Jan, 2025 03:00 PM.

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