Moneydance+

Mike Carron's Avatar

Mike Carron

26 Oct, 2024 11:04 PM

I received a receipt for Moneydance+ but I never ordered it. I have Moneydance Version 2023.2(5007) and am quite happy with it. I do not want Moneydance+. Please ensure that any order under my name is cancelled and that I am not charged.

  1. Support Staff 1 Posted by Ethan on 27 Oct, 2024 01:25 AM

    Ethan's Avatar

    Hello,

    It looks like from our records you actually purchased a Moneydance+ subscription a year ago. The recent message you received was about your subscription autorenewing, which it is set to do once a year. Would you like me to cancel this subscription?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Mike Carron on 27 Oct, 2024 01:34 AM

    Mike Carron's Avatar

    Please cancel, I do not need Moneydance+. I did purchase a renewal of my
    regular Moneydance subscription about a year ago and will continue
    renewing it as necessary.

  3. Support Staff 3 Posted by Ethan on 27 Oct, 2024 02:24 AM

    Ethan's Avatar

    Hello,

    I've cancelled your Moneydance+ subscription, and put in a refund request for the recent $40 charge.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  4. Ethan closed this discussion on 27 Oct, 2024 02:24 AM.

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