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Transactions have disappeared from one of my accounts

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Michael Buck

Oct 30, 2024 @ 09:30 PM

I was reconciling one of my accounts today and realized that years worth of transactions have disappeared from that account. It appears that all of the missing transactions are reconciled transactions. What can be done to get these back? I can go to a previous backup. But it looks like it happened a while ago, and I don't want to loose all the changes made in other accounts. Suggestions?

1. 1 Posted by dwg on Oct 30, 2024 @ 09:44 PM

   

   If many transactions were missing from an account it is highly likely that other accounts would have incorrect balances, and you do not say that the balance of any account is wrong.

   Firstly check at the top of the register to make sure you have the filter set to "All Transactions". Perhaps you have set it to something like "Uncleared'.

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2. 2 Posted by Michael Buck on Oct 30, 2024 @ 09:48 PM

   

   That was the problem. I should have caught that. Thank you. Issue resolved.

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3. 3 Posted by Michael Buck on Oct 30, 2024 @ 09:49 PM

   

   That was the problem. I should have caught that. Issue resolved. Thank You.

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4. 4 Posted by sth on Oct 31, 2024 @ 01:48 AM

   

   Michael, go ahead and close the discussion. See the button below the "Conversation Started" text on the right.

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5. 5 Posted by Michael Buck on Oct 31, 2024 @ 05:26 AM

   

   The button is grayed out. I can't click on it.

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6. 6 Posted by sth on Oct 31, 2024 @ 04:12 PM

   

   It should be available to those who start an issue? And IK support. Logged in?

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7. 7 Posted by dwg on Oct 31, 2024 @ 08:54 PM

   

   I believe the option will only be available to the user if they were logged into the site when creating the post and of course logged in when trying to lose it. Otherwise support will need to close.

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8. System closed this discussion on Jan 30, 2025 @ 09:00 PM.