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Moneydance triggers Norton 360 to display Potential Threat Blocked

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David Potter

05 Nov, 2024 11:07 AM

Hi, I'm using Windows 11 latest build with Moneydance 2024.2 (5172)

Since installing this update (5172) I am getting this Norton 360 Potential Threat Blocked message frequently throughout the Moneydance open session. Previously I could prevent this message from appearing by setting Norton 360 threat exclusions for Moneydance.exe. This no longer works for some reason! Can someone please suggest how I prevent these messages from appearing going forward. Hopefully once and for all.
Question - Why does Moneydance even trigger such an event? Slightly worrying if you ask me.

Thank you

• Norton.png 61.7 KB

1. 1 Posted by derekkent23 on 05 Nov, 2024 02:20 PM

   

   I am not support staff, just a user.
   Hi David

   In the past I got the same thing. However Norton 360 is in the process of updating it users with a new look 360. Norton did this on my main computer. When I installed 2024.2(5172) I got a warning “Suspicious file detected” Norton then automatically scanned the file and proclaimed it safe and the Moneydance install completed. See video. The first time I ran this new build Norton again gave a warning, scanned the file and proclaimed it safe. Next time I opened Moneydance, no warning or at least so far.

   I manually uninstalled Norton 360 on my other computers and reinstalled to get the new version of Norton 360.

   Hope this helps.

   • New_Norton_360.mp4 2.01 MB
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2. 2 Posted by David Potter on 09 Nov, 2024 11:38 AM

   

   Hi Derekkent23, Sorry I have only just seen your reply. I usually get an email notification but didn't this time. Thank you for passing that on. I will give that a try.

   Best Wishes

   David

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3. 3 Posted by derekkent23 on 10 Nov, 2024 07:39 AM

   

   I am not support staff, just a user.
   Hi David

   Let us know get on.

   Have Fun, Stay safe.

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4. 4 Posted by David Potter on 10 Nov, 2024 08:00 AM

   

   Hi Derekkent23, Your solution has worked perfectly. Thank you so much for your help.

   Best wishes and Take care

   David

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5. 5 Posted by derekkent23 on 10 Nov, 2024 09:10 AM

   

   I am not support staff, just a user.
   Hi David

   Glad I was able to help.

   Have Fun, Stay safe.

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