Transaction entry (save) and sound not played

erik.lyndain's Avatar

erik.lyndain

09 Jan, 2025 09:38 PM

Today I notice that after entering a transaction (it may have been a split transaction) the systems froze for about 10 seconds. The transaction was then saved save, but I also noticed the sound that normally played when the transaction was entered did not play.

I tried some obvious things like different transactions in different account any account types, opening and closing the app with no resolution.

I checked some support discussions and tried a few other things like checking the file was backup location and syncing (I'm using an Apple iMac) also with no success.

I also reinstalled the MD app with the latest version from the website (both 2024) original purchase August 2024.

Would love to return the fast transaction entry response and sound confirmation so woudl appreciate any guidance.

  1. Support Staff 1 Posted by Maddy on 14 Jan, 2025 12:46 PM

    Maddy's Avatar

    Hi Erik,
    We are sorry to hear about the problem you have encountered.

    In order to determine what might be causing the problem, please can you send us your Moneydance error logs?

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window

    or

    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder containing the errlog.txt file which includes the log.

    Finally you can paste the full content to your next reply.
    To add an attachment to this thread, please click on the "Browse" button.


    Alternatively:

    when you are in register view, navigate to Help/Moneydance->Console Window.

    At the bottom left of the window you should see a round symbol and a downwards arrow.

    Click the arrow and choose: File and Folders->Console log->Show file location.

    In the following window you should see a file called error log, you can open the file and copy the content in your next reply or add it as an attachment (whichever is easier)

    Thank you

    --
    Maddy, Infinite Kind Support

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