iPhone App Does Nothing

Paul's Avatar

Paul

20 Apr, 2010 01:35 PM

I downloaded the app this morning. No matter what I do, I can't get it to work. On my first attempt, I was able to enter the key on the network synchronization extension, but turning the app off and back on didn't result in anything other than the encryption key. I read in the blog comments to enter the key without spaces, so I removed the device, but then I had a long run of "no devices running Moneydance were found" errors. Finally, I was able to add my iPod again, but still, it does not do anything other than show the encryption string. One time, I saw an "attempting to synchronize" message at the bottom of the desktop's window, but evidently, the attempt did not work. I have no idea what could be going wrong.

  1. 1 Posted by Angie Rauscher on 20 Apr, 2010 04:22 PM

    Angie Rauscher's Avatar

    Paul,

    Earlier in the day the app would only work with build 748 (the latest preview build) of Moneydance, but this issue has now been resolved. Would you please try again and let me know how it goes? I apologize for any inconvenience this may have caused you.

    Please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  2. 2 Posted by Paul on 20 Apr, 2010 04:27 PM

    Paul's Avatar

    I did update to build 748 after posting my question, and that solved the problem for me.

  3. 3 Posted by Angie Rauscher on 20 Apr, 2010 04:33 PM

    Angie Rauscher's Avatar

    Wonderful! I'm happy to hear it.

    Please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  4. Angie Rauscher closed this discussion on 20 Apr, 2010 04:33 PM.

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