Unable to open a new windows with attachments
Search box finds and lists all matched transactions, double-click on a transaction without attachment opens a new window. However, double-click on a transaction with attachment, nothing happens.
Expenses Graph on Summary page and Transaction Filter report also have the same problem.
Running MD v5172 on both OSX 15.2 and Windows 11.
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1 Posted by Stuart Beesley ... on 17 Jan, 2025 07:57 AM
Repeat. Then grab help/console and upload that here.
2 Posted by huang1226 on 17 Jan, 2025 09:05 AM
Please see the attachment.
3 Posted by Stuart Beesley ... on 17 Jan, 2025 10:09 AM
And this console was after you tried again?
There’s nothing obvious in the log I’m afraid.
4 Posted by huang1226 on 17 Jan, 2025 10:55 AM
Stuart, thanks for the reply. I have tried it several times.
This problem happens on "search box" result. You can try to attach a receipt, and use "search box" (on summary page, upper right corner) to find the transaction, double-click it to see what happens.
As I mentioned, if you go down to transaction level of "Expenses Graph" on summary page and in "Transaction Filter" report, you can find the same problem. No new window opened when double-click on transactions with attachments.
Support Staff 5 Posted by Maddy on 17 Jan, 2025 04:45 PM
Sorry to hear about the problem you have encountered.
Could you try to open the Moneydance 'Preferences', selecting the Backup tab and un-check the box for the backup location.
Finally restart Moneydance!
Does it make any difference?
Please keep us posted on your progress, Thank you!
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Maddy, Infinite Kind Support
6 Posted by huang1226 on 20 Jan, 2025 12:43 AM
Hi, Mandy, I have tried your suggestion, but this problem is nothing to do with backup. This problem is very easy to replicate. Just do what I mentioned, you will find the problem.
Support Staff 7 Posted by Maddy on 20 Jan, 2025 03:34 PM
If you are syncing your data file with another device, it might have to do with it indeed.
Also, are these your backup location and backup file name?
'/Users/wadehuang/Library/CloudStorage/OneDrive-Personal/Moneydance backup/??? Backup'
Perhaps, you could uncheck that location (temporarily ) and rename the file with something that doesn’t include special characters.
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Maddy, Infinite Kind Support