Unable to open a new windows with attachments

huang1226's Avatar

huang1226

17 Jan, 2025 07:14 AM

Search box finds and lists all matched transactions, double-click on a transaction without attachment opens a new window. However, double-click on a transaction with attachment, nothing happens.

 Expenses Graph on Summary page and Transaction Filter report also have the same problem.

Running MD v5172 on both OSX 15.2 and Windows 11.

  1. 1 Posted by Stuart Beesley ... on 17 Jan, 2025 07:57 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Repeat. Then grab help/console and upload that here.

  2. 2 Posted by huang1226 on 17 Jan, 2025 09:05 AM

    huang1226's Avatar

    Please see the attachment.

  3. 3 Posted by Stuart Beesley ... on 17 Jan, 2025 10:09 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    And this console was after you tried again?

    There’s nothing obvious in the log I’m afraid.

  4. 4 Posted by huang1226 on 17 Jan, 2025 10:55 AM

    huang1226's Avatar

    Stuart, thanks for the reply. I have tried it several times.

    This problem happens on "search box" result. You can try to attach a receipt, and use "search box" (on summary page, upper right corner) to find the transaction, double-click it to see what happens.

    As I mentioned, if you go down to transaction level of "Expenses Graph" on summary page and in "Transaction Filter" report, you can find the same problem. No new window opened when double-click on transactions with attachments.

  5. Support Staff 5 Posted by Maddy on 17 Jan, 2025 04:45 PM

    Maddy's Avatar

    Sorry to hear about the problem you have encountered.

    Could you try to open the Moneydance 'Preferences', selecting the Backup tab and un-check the box for the backup location.
    Finally restart Moneydance!
    Does it make any difference?

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by huang1226 on 20 Jan, 2025 12:43 AM

    huang1226's Avatar

    Hi, Mandy, I have tried your suggestion, but this problem is nothing to do with backup. This problem is very easy to replicate. Just do what I mentioned, you will find the problem.

  7. Support Staff 7 Posted by Maddy on 20 Jan, 2025 03:34 PM

    Maddy's Avatar

    If you are syncing your data file with another device, it might have to do with it indeed.
    Also, are these your backup location and backup file name?
    '/Users/wadehuang/Library/CloudStorage/OneDrive-Personal/Moneydance backup/??? Backup'

    Perhaps, you could uncheck that location (temporarily ) and rename the file with something that doesn’t include special characters.

    --
    Maddy, Infinite Kind Support

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac