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Can't access my Wells Fargo account

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Lisa Schmidt

24 Jun, 2013 04:44 PM

this morning I received the following msg:

Bank Name: Wells Fargo

The error code reported by the server was: 2000
The financial management software you are using is no longer supported. Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)

I called Wells Fargo and they said they don't support Moneydance and I need to contact you. I've been using Moneydance for 4 or 5 years and really like it. Can you help? I don't want to switch...

Thanks,
Lisa

1. 1 Posted by Scott Meehan on 24 Jun, 2013 04:51 PM

   

   Hi Lisa,

   We've updated our connection information for your bank, so you should be able to connect now. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

   1) Select your bank account in Moneydance
   2) Select the Online->Setup Online Banking button/menu
   3) Click the Disable button. If you don't see a disable button, continue to step 5.
   4) Select the Online->Setup Online Banking button/menu (again)
   5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK
   6) Continue with the setup process, entering your username/password
   7) Repeat steps 1-6 for any additional accounts

   Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

   Please let me know if you continue to have connection problems after recreating your connection.

   Scott Meehan
   Moneydance Support

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2. 2 Posted by Jerry Quinn on 25 Jun, 2013 10:33 PM

   

   This comment was split into a new private discussion: Can't access my Wells Fargo account

   I just noticed a problem today with Wells Fargo as well. I followed the above instructions, but I continue to get the same error message:

   "There was an error communicating with your finance institution. The details of this error are below.

   Bank Name: Wells Fargo Bank"

   I'm confused! I hope you can help!

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3. 3 Posted by Paige Price on 27 Jun, 2013 04:40 PM

   

   Thank you for the excellent tech support!

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4. 4 Posted by Lisa Moreno on 29 Oct, 2013 06:30 AM

   

   This comment was split into a new private discussion: Can't access my Wells Fargo account

   I can't log into my account i tried every thing it said

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5. 5 Posted by owen tucker on 18 Feb, 2014 10:49 AM

   

   Wellsfargo disabled my online password. I just deposited my tax refund in my checking and now what

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6. 6 Posted by Jessica Little on 18 Feb, 2014 08:15 PM

   

   Hi Owen,

   You'll need to contact Wells Fargo in order to reset your password.

   Jessica Little
   Moneydance Support

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7. Jessica Little closed this discussion on 18 Feb, 2014 08:15 PM.