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Voya 401K Download Stopped Working

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Jens

25 Jun, 2025 01:26 AM

Hello!

Late April this year, the OFX Download for my company 401K stopped completely working, after several years.

The error message was something similar to "error 403... forbidden".
(I can't post the exact message anymore, as I deleted the connection, and cannot recreate it anymore, see further below).

I had the issue before and it corrected itself within a few weeks, but not this time.
Today I followed the article to recreate an OFX connection
(https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/r...) and disabled the current OFX setup.

After selecting "Voya Institutional Plan Services" to set up a new connection,
confirming the MD account to connect to,
I now get asked for "Broker ID" and "Account Number" ... which doesn't seem right.
I would expect something like user id and password, similar to what I use when logging into
the Voya website directly (there also is no account number for the company 401K).

So, I am unable to recreate the OFX connection at this point.
Please investigate what happened here and how to re-establish OFX downloads
for Voya again.

I looked into using MD+ (I am a paying subscriber to that service):
While there are many matches for "Voya", my company is not listed with a Voya entry in Plaid;
so this is not an option either.

Moneydance Version: 2024.4 (5253), which should be the latest preview.

Thanks for your help,

Jens

1. 1 Posted by dtd on 25 Jun, 2025 01:31 AM

   

   It appears that your Voya has permanently shut down the OFX connection, temporarily at first then for good.

   When you disconnected the TRIED to reconnect and it failed that is further evidence that they don't accept OFX connections anymore.

   Many banks and institutions have done, some quite large ones (Chase, Schwab, etc.)

   If MD+ is not an option either (I don't know, haven't looked), check if the website allows OFX manual downloads from the website itself. (some do, some don't), if not OFX, you can try other alternatives, but OFX/QFX would be optimal. (though manual)

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2. 2 Posted by dtd on 25 Jun, 2025 01:36 AM

   

   Looking at Voya on MD+ just now, what website DO you use to get your information (without MD)? is it xxxxxx.voyaplans.com or something similar? If so, you might call your version of Voya and ask if they plan to support aggregators given their shutdown of OFX downloads.

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3. 3 Posted by Jens on 25 Jun, 2025 10:46 PM

   

   Thanks, dtd,

   I will inquire with Voya on the options of aggregators.
   The only manual download option from the website is CSV, :-(

   @Moneydance Support: Please confirm the OFX Shutdown with Voya, and update the OFX configuration data accordingly.

   Jens

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4. Support Staff 4 Posted by Maddy on 26 Jun, 2025 07:03 AM

   

   Hi Jens,

   When connecting Voya Institutional Plan Services through Plaid, the appropriate institution name can vary based on how your plan is structured.
   Most users have success selecting either “Voya Financial – Voya Services Company” or “Voya Retirement Plans”—these are the most commonly supported options on Plaid.
   If you're unsure which one fits your specific setup, we recommend logging in to your Voya account at my.voya.com and reviewing any branding or service provider information to help guide your choice.
   Regarding Direct Connect support: the situation appears a bit unclear.

   While I couldn’t find an official announcement from Voya, there are indications that Direct Connect may still function for some existing users. That being said, it seems that new connections are currently not supported.
   With that in mind, I’ve flagged your query to our connection specialist, who can provide more detailed guidance and clarify your specific case further.

   --
   Maddy, Infinite Kind Support

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5. 5 Posted by Jens on 26 Jun, 2025 10:32 AM

   

   Thanks, Maddy,

   neither of these twp Plaid options you mention does not work,
   I do get "Cannot connect to your institution" for both.
   I cannot find my specific service provider within the Voya search results in Plaid.

   When using the "Toolbox" extension, I see that the "Bootstrap URL"
   for the OFX Voya Institutional Plan services is
   https://ofx.voyaplans.com/eofx/Server
   which results in "This site can’t be reached" when going there with a browser.

   I'll be on the lookout for further comments from your connection specialist.

   Thanks,

   Jens

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6. 6 Posted by Jens on 06 Jul, 2025 01:35 PM

   

   Hi Maddy,

   any update from your connection specialist on this?

   Jens

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7. Support Staff 7 Posted by Maddy on 08 Jul, 2025 07:00 AM

   

   Firstly, please accept my sincere apologies for the delay in responding to your query.

   As for the Plaid connection, I've escalated a case to Plaid support and you can find their reply below:

   We encountered an unsupported MFA requirement when attempting to authenticate user connections with Voya Retirement Plans, Voya Financial - Voya Services Company, and 27 others. Plaid is unable to support this connection at this time. In some cases, users can connect by updating the MFA settings with their financial institution, however, we recommend that users do not make any changes that disable MFA entirely, or that they are not comfortable with.
   Additional impact and status details: This issue may impact new connections or background updates on existing items. We reached out to the data partner and they confirmed that this is a known limitation and there are no current plans to fix it. As a result, connectivity for this institution will remain unavailable for the foreseeable future.. This issue impacts a relatively high number of users. As of 7/8/25, this issue is affecting more than 80% of daily traffic to the impacted institutions.

   ---

   In regard to the OFX connection, you should ensure you have disconnected the Moneydance + connection first and restart Moneydance.

   Then you should try recreating the connection as outlined here.

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

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8. 8 Posted by Jens on 08 Jul, 2025 11:54 PM

   

   "unsupported MFA requirement" ... "no current plans to fix it."

   <insert crying emoji here>

   ---

   Ok, quoting from an earlier posting:

   Regarding Direct Connect support: the situation appears a bit unclear.

   While I couldn’t find an official announcement from Voya, there are indications that Direct Connect may still function for some existing users. That being said, it seems that new connections are currently not supported. With that in mind, I’ve flagged your query to our connection specialist, who can provide more detailed guidance and clarify your specific case further.

   Any updates from your connection specialist on the OFX/Direct Connect status?

   I cannot even recreate the connection because I get asked for a Broker ID
   and account number, which is nothing that can provide (attached screenshot).
   So, something is incorrect with the connection information that Infinite Kind
   has set up.
   It should be in in IKs interest to review that with Voya and correct as necessary,
   either by fixing it, or taking the incorrect Voya records out.

   Thanks,

   Jens

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