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Refund

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Alexandra Donnelly

11 Jul, 2025 11:31 AM

Please cancel my purchase and provide a refund. I do not like using this product, it is not user friendly.

Alexandra Donnelly

1. Support Staff 1 Posted by Ethan on 12 Jul, 2025 02:07 AM

   

   Hello Alexandra,

   I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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2. 2 Posted by Alexandra Donne... on 21 Jul, 2025 02:17 PM

   

   Ethan,

   I do not have the time to learn this at this time. I was looking for
   something that was more plug and play.

   Thank you for understanding.

   Alex

   On Sat, Jul 12, 2025 at 4:07 AM Ethan <[email blocked]>
   wrote:

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3. Support Staff 3 Posted by Jenny on 21 Jul, 2025 05:15 PM

   

   Hi Alex,

   I am sorry that our product did not meet your needs. I have asked our payment processing partner, Paddle, to process your refund. They will let you know when the process is complete from their end.

   Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

   --
   Jenny, Infinite Kind Support

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4. System closed this discussion on 20 Oct, 2025 05:20 PM.