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when I enter a charge in a account it lowers my balance instead of increasing it

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Kenneth Heng

15 Jul, 2025 11:06 PM

See subject. It explains my problem

1. 1 Posted by Kenneth Heng on 15 Jul, 2025 11:08 PM

   

   this happens in my credit card account

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2. 2 Posted by dwg on 16 Jul, 2025 12:25 AM

   

   It sounds like your credit card account may be in credit rather than debit i.e. the balances are not negative.

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3. 3 Posted by AOL on 16 Jul, 2025 02:47 PM

   

   I think I found the problem.  Seems to be working fine now. sorry to bother you.
       On Tuesday, July 15, 2025 at 04:08:46 PM MST, Infinite Kind <[email blocked]> wrote:

     
   | | The Infinite Kind technical support: infinitekind.com/help
    email: [email blocked] |
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   Hello Kenneth Heng!
    
   This is an automated response to let you know that we've received your request:
    
   when I enter a charge in a account it lowers my balance instead of increasing it
    
   and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base and user guide.
    
   Based on your support request, we think you may find the following articles from our FAQ helpful:
       
      - Transaction Fields
      - Entering Holdings
      - Column Widths
    
   We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online.
    
   Thanks again!
    
   Sincerely,
   The Infinite Kind
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4. Maddy closed this discussion on 16 Jul, 2025 03:05 PM.