Home → Problems →

Moneydance freezes when I hit "enter" on transactions

• Edit

David Christopher Kemp

01 Sep, 2025 07:11 PM

As per the subject line. It will unfreeze after 2-3 minutes, but can't see what the issue is. no error / message shows. It just sticks. Task Manager

1. 1 Posted by Stuart Beesley ... on 01 Sep, 2025 08:01 PM

   

   Using MD sync? What type?

   After this happens, grab help/show console. Upload that output here as a txt file.

   • Edit

2. 2 Posted by -Kevin N. on 01 Sep, 2025 08:10 PM

   

   Hi David,

   Do you have 'Beep when Transactions Change' ticked in Preferences?
   If so, try unticking it.

   -Kevin N. (not a member of Moneydance support)

   • Edit

3. Support Staff 3 Posted by Maddy on 02 Sep, 2025 03:03 PM

   

   Hi David,
   We are sorry to hear about the problem you have encountered.

   Would you be able to send us a copy of your Moneydance error logs?

   The logs should include information on what might be causing the issue.

   You could navigate to Help->Console Window and click the arrow (at the bottom left). Select Copy to Clipboard and attach or paste the full content in your next reply.

   Alternatively, you should navigate to:

   Local Disk(C:)>Users>Your Name>.moneydance>errlog.txt

   Finally you can copy the full content into your next reply here.

   Thank you

   --
   Maddy, Infinite Kind Support

   • Edit

4. 4 Posted by David Christoph... on 02 Sep, 2025 07:22 PM

   

   @Stuart Beesley.
   Syncing is using Dropbox.
   Console .txt is attached

   • 20250902-192655.804_Starting_Moneyd.txt 1.05 MB
   • Edit

5. 5 Posted by David Christoph... on 02 Sep, 2025 07:24 PM

   

   @Kevin
   Beep when transactions change is already unticked.

   • Edit

6. 6 Posted by Stuart Beesley ... on 02 Sep, 2025 09:20 PM

   

   You have a corrupt sync taking place. (Each time).

   trunk data file
   20250902-20:15:51.751 Log setting 'DEBUG' has been changed to: Enabled
   20250902-20:17:56.623 Error uploading outgoing transactions
   Error: Exception in 2/files/upload: "payload_too_large"
   com.dropbox.core.v2.files.UploadErrorException: Exception in 2/files/upload: "payload_too_large"
   

   Can you run toolbox. Click analyse dataset and objects, and upload that output here as a text file.

   After that. Run toolbox shrink dataset. 1 days. Also capture and upload the output txt file from that too.

   BACKUP FIRST.

   • Edit

7. 7 Posted by David Christoph... on 03 Sep, 2025 09:56 AM

   

   @Stuart.

   Please see attached "Analyse Dataset" report.
   Also completed Data shrink - report attached.

   Next steps?

   Thanks!

   • toolbox_output.txt 7.89 KB
   • data_shrink_output.txt 51 KB
   • Edit

8. 8 Posted by Stuart Beesley ... on 04 Sep, 2025 07:08 AM

   

   Ok. It’s halved the size of data set. But I note:

   User requested NOT to delete 'tiksync/uploadbuf' file..
   

   This file is your issue. You need to run shrink again and agree to delete this file.

   Keep me posted. And upload the output from new shrink again.

   • Edit

9. 9 Posted by David Christoph... on 04 Sep, 2025 09:34 AM

   

   Hi,

   I've rerun the datashrink, deleteing the uploafbuf file - output report is attached.

   Have restarted MD, but still have the freeze when I create a transaction :-(

   • Edit

10. 10 Posted by Stuart Beesley ... on 04 Sep, 2025 09:39 AM

    

    Nothing attached. Please re upload the latest shrink txt file (using the website, not email reply), also grab a new toolbox analyse dataset and objects, upload that. Also reproduce issue and then grab help/show console and upload that. all as txt file attachments.

    Also, please explain what you are using sync for? Mobile app, another computer, both? Would it upset you if we blew that away and rebuilt the sync setup?

    • Edit

11. 11 Posted by David Christoph... on 04 Sep, 2025 10:19 AM

    

    Apologies - hopefully corrected user error at this end....see attached

    • data_shrink_V2_output.txt 1.98 KB
    • Edit

12. 12 Posted by Stuart Beesley ... on 04 Sep, 2025 10:21 AM

    

    that's OK - looks fine. Check again. what about the other 2 txt files I asked for and the sync question?

    • Edit

13. 13 Posted by Stuart Beesley ... on 04 Sep, 2025 08:34 PM

    

    ??

    • Edit

14. 14 Posted by dave on 04 Sep, 2025 08:42 PM

    

    Apologies for the delayed response. Will get the additional files first thing tomorrow when back at my desk.

    Dave

    Sent from Nine
    ________________________________

    • Edit

15. 15 Posted by David Christoph... on 05 Sep, 2025 07:43 AM

    

    This comment was split into a new private discussion: Moneydance freezes when I hit "enter" on transactions

    Hi,

    Please see attached data analyse and console reports.

    Syncing between multiple family desktops and my mobile app. Would like t be clear of impacts / messages to others in the family before walking the rebuild sync route.....

    • dataa_analyse.txt 4.23 KB
    • console.txt 857 KB
    • Edit

16. 16 Posted by Stuart Beesley ... on 05 Sep, 2025 10:26 AM

    

    That’s odd.

    X:\MD\KAIDKE.moneydance\safe\tiksync\uploadbuf
    

    Still exists and you have 500 odd files waiting to sync.

    Is this the master dataset? Are you sure sync is turned on?

    Did shrink ask you about purging the out folder?

    I think these 500 sync files are recreating the bad huge uploadbuf file.

    I suspect the only solution is:

    • backup

    • turn off sync

    • use toolbox advanced mode to force reset sync

    • use toolbox shrink. 1 days. Say yes to all questions.

    • pause and send a new analyse dataset and objects output.

    • confirm pause has gone

    • set up sync new

    • on all devices use file/new/open sync dataset and attach to the new sync setup.

    • Edit

17. 17 Posted by dave on 05 Sep, 2025 11:47 AM

    

    Thanks, Stuart.

     

    Let me rerun the datashrink, then run through the steps you list. I'll get
    back later in the w/e.

     

    Dave

     

    From: Stuart Beesley (Mr Toolbox) <[email blocked]>
    Sent: 05 September 2025 11:27
    To: [email blocked]
    Subject: Re: Moneydance freezes when I hit "enter" on transactions [Problems
    #112595]

    • Edit

18. 18 Posted by dwg on 05 Sep, 2025 12:10 PM

    

    I would concur with Stuart, the syncing does not look healthy.

    • Edit

19. Support Staff 19 Posted by Sean Reilly on 07 Sep, 2025 09:45 AM

    

    Hi David,

    Stuart referred the problem to me and I wonder if you'd be open to doing a screen sharing session with me so that I can get to the root cause of the problem and come with a fix? If that would be ok, could you choose the most convenient date/time from this link: https://calendly.com/tikhelp/30min

    Thanks!
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

    • Edit

20. 20 Posted by David Christoph... on 07 Sep, 2025 05:19 PM

    

    Hi
    @Stuart
    I have stopped sync, reshrunk MD, and re-analysed. Files are attached. MD seems to be behaving without lag.
    I will pick the remainder up with Sean.
    @Sean
    I have set up a zoom call tomorrow - let's review file location / resettign sync, and hopefully put this one to bed.

    Thanks both
    Dave

    • data_shrink_250906_output.txt 79.2 KB
    • dataa_analyse_250906.txt 3.39 KB
    • Edit

21. 21 Posted by Stuart Beesley ... on 08 Sep, 2025 05:09 AM

    

    Wow. 1.8GB down to 80MB!!

    I suspect it will be tricky for Sean to analyse what’s happening now, after your reset. But at least you are running again.

    Toolbox 🧰 +1 😃

    • Edit

22. System closed this discussion on 08 Dec, 2025 05:10 AM.