Cannot get Money Dance to sync properly
I have 4 devices I would like to sync: a MacBook Pro, MacBook and 2 iPhones. I currently have a dropbox account. The data file for MD is in my Drop Box directory. Every device can enter data but nothing syncs unless the MacBook opens MD. I can make all the entries I want on the MacBook Pro and iPhones but none of the other devices can see the entries until I open MD on the MacBook. Why?
I got a little behind on my checking account. Entered an hour of data of my MacBook Pro. Closed MD. Open MD on the MacBook and it updated with the latest information from the last entries on an iPhone but did not sync with the hour of data I just entered on the MacBook Pro. Now I have to do it again.
Any advise on how to get everything to sync all the time on all devices would be appreciated. Can Money Dance do this or should I be looking for a different program?
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1 Posted by Scott Meehan on Jul 22, 2013 @ 03:36 PM
Hi Brad,
Can you send us the output of your console log from both computers? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Also, can you send us a screenshot of the window that opens when you go to File -> Syncing in Moneydance from both computers as well? Here's how to take a screenshot in Mac OS X:
http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
Scott Meehan
Moneydance Support
2 Posted by moneydance on Jul 24, 2013 @ 02:07 AM
From MacBook Pro:
Starting Moneydance 2012.5 (862) at Tue Jul 23 20:55:16 CDT 2013
Settings Folder: /Users/brad/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 10.7.5 x86_64
Java: 1.7.0-moneydance2012-888 (Oracle Corporation)
Is in sandbox: true; restricted file access: false
opening last file: /Users/brad/Documents/Dropbox/Moneydance/md.moneydance
Initialized new account book at /Users/brad/Desktop/md.moneydance
Saving state file to dropbox
Initialized new account book at /Users/brad/Desktop/md.moneydance
MacBook:
Starting Moneydance 2012.5 (862) at Tue Jul 23 21:00:13 CDT 2013
Settings Folder: /Users/beth/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 10.7.5 x86_64
Java: 1.7.0-moneydance2012-888 (Oracle Corporation)
Is in sandbox: true; restricted file access: false
Starting netsync build 27
(re)initializing dropbox settings (allowed=true; ext build=27)
netsync extension adding listener for services of type _mdncsync._tcp.local.
netsync: scanning for existing services...
opening last file: /Users/beth/Dropbox/Moneydance/md.moneydance
svc type added: _pdl-datastream._tcp.local.
svc type added: _printer._tcp.local.
svc type added: _ipp._tcp.local.
(re)initializing dropbox settings (allowed=true; ext build=27)
Document folder for 5978 (/Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4) exists
netsync: scanning for existing services...
there are txn files to sync: [/Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/0373C76E-AB3B-4DA5-94EE-963AFAFB1391.txn, /Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/2F218357-1826-4212-9209-1C80D10BA829.txn, /Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/3055DAA5-76CF-4339-906C-816687675FCA.txn, /Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/BFD5B148-7018-4E3A-8753-3B7DB6E663D9.txn]
syncing now
Transaction files:
/Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/0373C76E-AB3B-4DA5-94EE-963AFAFB1391.txn
/Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/2F218357-1826-4212-9209-1C80D10BA829.txn
/Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/3055DAA5-76CF-4339-906C-816687675FCA.txn
/Users/beth/Dropbox/.moneydancesync/9d916ed9-4c14-499c-bfd0-cb308a3fdaa4/BFD5B148-7018-4E3A-8753-3B7DB6E663D9.txn
0A6164642E74786E3A646573633D546865253230537573686925323042617226302E70616D743D2D35332E3626302E646573633D54686525323053757368692532304261722664743D323031333037323326616363743D31313026302E73616D743D35332E362669643D31443430393033412D383731432D343937452D414335322D34373344303131343931343826302E69643D43313934454542392D413930452D343035352D384439382D33413138433041414633313326302E616363743D35372674733D3339363331373530333534350AIncoming netsync update:
add.txn:id=1D40903A-871C-497E-AC52-473D01149148&dt=20130723&acct=110&0.pamt=-53.6&0.acct=57&desc=The Sushi Bar&ts=396317503545&0.samt=53.6&0.id=C194EEB9-A90E-4055-8D98-3A18C0AAF313&0.desc=The Sushi Bar
got txn with timestamp: 396317503545 -> Fri Jul 23 19:11:43 CDT 1982
6164642E74786E3A646573633D546865253230537573686925323042617226302E70616D743D2D35332E3626302E646573633D54686525323053757368692532304261722664743D323031333037323326616363743D31313026302E73616D743D35332E362669643D31443430393033412D383731432D343937452D414335322D34373344303131343931343826302E69643D43313934454542392D413930452D343035352D384439382D33413138433041414633313326302E616363743D35372674733D333936333137353033353435FFIncoming netsync update:
add.txn:id=1D40903A-871C-497E-AC52-473D01149148&dt=20130723&acct=110&0.pamt=-53.6&0.acct=57&desc=The Sushi Bar&ts=396317503545&0.samt=53.6&0.id=C194EEB9-A90E-4055-8D98-3A18C0AAF313&0.desc=The Sushi Bar
got txn with timestamp: 396317503545 -> Fri Jul 23 19:11:43 CDT 1982
FF0A6164642E74786E3A646573633D4A6577656C26302E70616D743D2D352E373826302E646573633D4A6577656C2664743D323031333037323226616363743D31313026302E73616D743D352E37382669643D34303033424443452D364436362D344433362D414344412D44384639374436433341364526302E69643D34343238463637442D463430322D344431342D383833422D33343241313031334442353626302E616363743D36312674733D3339363232353232333830360AIncoming netsync update:
add.txn:id=4003BDCE-6D66-4D36-ACDA-D8F97D6C3A6E&dt=20130722&acct=110&0.pamt=-5.78&0.acct=61&desc=Jewel&ts=396225223806&0.samt=5.78&0.id=4428F67D-F402-4D14-883B-342A1013DB56&0.desc=Jewel
got txn with timestamp: 396225223806 -> Thu Jul 22 17:33:43 CDT 1982
6164642E74786E3A646573633D4A6577656C26302E70616D743D2D352E373826302E646573633D4A6577656C2664743D323031333037323226616363743D31313026302E73616D743D352E37382669643D34303033424443452D364436362D344433362D414344412D44384639374436433341364526302E69643D34343238463637442D463430322D344431342D383833422D33343241313031334442353626302E616363743D36312674733D333936323235323233383036FFIncoming netsync update:
add.txn:id=4003BDCE-6D66-4D36-ACDA-D8F97D6C3A6E&dt=20130722&acct=110&0.pamt=-5.78&0.acct=61&desc=Jewel&ts=396225223806&0.samt=5.78&0.id=4428F67D-F402-4D14-883B-342A1013DB56&0.desc=Jewel
got txn with timestamp: 396225223806 -> Thu Jul 22 17:33:43 CDT 1982
FF0A6164642E74786E3A646573633D5553505326302E70616D743D2D342E3626302E646573633D555350532664743D323031333037323226616363743D31313026302E73616D743D342E362669643D43383139453833452D433446382D343145332D414532372D37343143324335373131344426302E69643D31313039454637412D383842462D344633302D394535462D39423633323245364241383526302E616363743D36302674733D3339363230393634303436300AIncoming netsync update:
add.txn:id=C819E83E-C4F8-41E3-AE27-741C2C57114D&dt=20130722&acct=110&0.pamt=-4.6&0.acct=60&desc=USPS&ts=396209640460&0.samt=4.6&0.id=1109EF7A-88BF-4F30-9E5F-9B6322E6BA85&0.desc=USPS
got txn with timestamp: 396209640460 -> Thu Jul 22 13:14:00 CDT 1982
6164642E74786E3A646573633D5553505326302E70616D743D2D342E3626302E646573633D555350532664743D323031333037323226616363743D31313026302E73616D743D342E362669643D43383139453833452D433446382D343145332D414532372D37343143324335373131344426302E69643D31313039454637412D383842462D344633302D394535462D39423633323245364241383526302E616363743D36302674733D333936323039363430343630FFIncoming netsync update:
add.txn:id=C819E83E-C4F8-41E3-AE27-741C2C57114D&dt=20130722&acct=110&0.pamt=-4.6&0.acct=60&desc=USPS&ts=396209640460&0.samt=4.6&0.id=1109EF7A-88BF-4F30-9E5F-9B6322E6BA85&0.desc=USPS
got txn with timestamp: 396209640460 -> Thu Jul 22 13:14:00 CDT 1982
FFSaving state file to dropbox
0A6164642E74786E3A646573633D436F7374636F25323047617326302E70616D743D2D36392E343326302E646573633D436F7374636F2532304761732664743D323031333037323326616363743D31313026302E73616D743D36392E34332669643D38354143434530332D354636332D343632372D424134412D41413442413146463030303026302E69643D42353734453530312D394130452D343037342D383738352D35363038343937314434443926302E616363743D34342674733D3339363237363532363432380AIncoming netsync update:
add.txn:id=85ACCE03-5F63-4627-BA4A-AA4BA1FF0000&dt=20130723&acct=110&0.pamt=-69.43&0.acct=44&desc=Costco Gas&ts=396276526428&0.samt=69.43&0.id=B574E501-9A0E-4074-8785-56084971D4D9&0.desc=Costco Gas
got txn with timestamp: 396276526428 -> Fri Jul 23 07:48:46 CDT 1982
6164642E74786E3A646573633D436F7374636F25323047617326302E70616D743D2D36392E343326302E646573633D436F7374636F2532304761732664743D323031333037323326616363743D31313026302E73616D743D36392E34332669643D38354143434530332D354636332D343632372D424134412D41413442413146463030303026302E69643D42353734453530312D394130452D343037342D383738352D35363038343937314434443926302E616363743D34342674733D333936323736353236343238FFIncoming netsync update:
add.txn:id=85ACCE03-5F63-4627-BA4A-AA4BA1FF0000&dt=20130723&acct=110&0.pamt=-69.43&0.acct=44&desc=Costco Gas&ts=396276526428&0.samt=69.43&0.id=B574E501-9A0E-4074-8785-56084971D4D9&0.desc=Costco Gas
got txn with timestamp: 396276526428 -> Fri Jul 23 07:48:46 CDT 1982
FFSaving state file to dropbox
syncing txns after date: 20120723
Deleting processed transaction files
syncing finished
svc type added: _http._tcp.local.
Saving to /Users/beth/Dropbox/Moneydance/md.moneydance/root.mdinternal
svc type added: _workstation._tcp.local.
file was modified; syncing!
syncing now
<no transaction files>
Saving state file to dropbox
syncing txns after date: 20120723
Deleting processed transaction files
syncing finished
Support Staff 3 Posted by Sean Reilly on Jul 27, 2013 @ 03:12 AM
Hi,
We had some issues with email notifications last weekend and it is possible you missed some of our replies to this discussion. You can see the full discussion online.
We apologize for the inconvenience.
If you still need assistance or if there is anything else we can do for you, just let us know.
Thank you.
4 Posted by Scott Meehan on Jul 27, 2013 @ 09:50 PM
Hi Brad,
I see that you're using the Network Sync extension on your MacBook, which can conflict with Moneydance 2012's built-in syncing. Can you remove it, then can you try closing Moneydance and moving your Dropbox folder (to your Documents folder, for example) using these instructions:
https://www.dropbox.com/help/89/en
then opening Moneydance (you'll probably have to open your data set again if it's stored in your Dropbox folder, since the location will have moved) and disabling and re-enabling Dropbox syncing? This will force Moneydance to directly connect to your Dropbox account rather than writing it to the Dropbox folder on your computer, which can work better in some instances.
Scott Meehan
Moneydance Support
5 Posted by moneydance on Jul 31, 2013 @ 03:07 AM
Scott,
I'm a little confused. I deleted the extension "Network Syncing" from the MacBook. I moved the DropBox folder on the MacBook to the Documents folder through the DropBox preferences.
Now do I enable the DropBox Syncing under file and Syncing? Do I have to have it enabled on both the MacBook Pro and the MacBook? Or does the DropBox syncing only have to be enabled on one computer?
6 Posted by Scott Meehan on Jul 31, 2013 @ 08:41 PM
Hi Brad,
Sorry I wasn't clear enough! Yes, once the Network Sync extension is removed, you want to enable syncing via File -> Syncing. If you do this on the MacBook, where you've already moved the Dropbox folder to within your Documents folder, Moneydance should connect to Dropbox directly for syncing--then, when you open the data set on your other computer, you shouldn't have to configure syncing again as it's already directly configured within your data set.
If you run into any problems, let us know!
Scott Meehan
Moneydance Support
7 Posted by moneydance on Jul 31, 2013 @ 09:13 PM
I have one more question. Is this configuring the MacBook as the main computer? That was the problem I had before. The MacBook Pro is the computer that I access MD the most from. So if there is a "main computer" I need it to be the MacBook Pro.
8 Posted by Scott Meehan on Jul 31, 2013 @ 09:24 PM
Hi Brad,
No, there isn't a "main" computer with this setup and both computers should be able to sync to your Apple iDevices, while having identical data on both computers.
Scott Meehan
Moneydance Support
9 Posted by moneydance on Aug 04, 2013 @ 02:57 PM
Ok now I made 3-4 entries on my iPhone this weekend and neither my MacBook Pro nor my MacBook can see the entries I made. I printed a check with my MacBook Pro and the MacBook can see the entry but the iPhone cannot. We are now at the point the iPhone is not syncing with either computer.
10 Posted by Scott Meehan on Aug 04, 2013 @ 11:49 PM
Hi Brad,
Can you try disabling and re-enabling Dropbox syncing in Moneydance via File -> Syncing and see if you're able to sync then? If you've already moved your Dropbox folder, you should be prompted to give Moneydance permission to access your Dropbox folder, which it needs to be able to sync to your iPhone.
Scott Meehan
Moneydance Support
11 Posted by moneydance on Aug 07, 2013 @ 06:17 PM
Disabling and re-enabling syncing did not work. It is like there are two files running. The one the computers are using and the one the two iPhones are using. They are separate.
Should I disable the syncing and delete the hidden sync files in Dropbox and then re-enable syncing?
Support Staff 12 Posted by Sean Reilly on Aug 07, 2013 @ 07:51 PM
Hi Brad,
Are you by any chance running Moneydance with the same data file on two computers at the same time? That would not be a good idea, as updates to the file on one machine will be overwritten by updates to the file on the other.
The mobile syncing happens regardless of whether the desktop version of Moneydance is running, but currently running two desktop versions of moneydance on the same data file (in dropbox, or other shared folder system) cannot avoid conflicts. We're working on computer-to-computer syncing for a future update, but it's not ready yet.
Thanks,
Sean
13 Posted by moneydance on Aug 07, 2013 @ 11:38 PM
No I only have the MoneyDance data file open on 1 computer at a time. I'm very careful about that. Is that an issue. I understood before I purchased Money Dance I could do that.
Support Staff 14 Posted by Sean Reilly on Aug 08, 2013 @ 12:12 AM
OK, I just wanted to clarify that there weren't two computers running moneydance on the same data file at the same time. If there aren't, then we're fine in that department.
Let's get the syncing setup between one computer and one iPhone to begin with and then add devices. So, the first thing to do is what you've suggested and remove all of the hidden sync folders. To do this, take these steps:
1) Disable Moneydance->Dropbox syncing on your desktop computer by opening your data file in Moneydance, selecting the File->Syncing menu, and de-selecting the checkbox to enable syncing
2) Exit Moneydance (just to be sure)
3) in the Moneydance app on your iPhone, go to settings and disable the dropbox connection
4) Delete the entire Dropbox/.moneydancesync folder
Then go back and run the setup process again, starting with your computer. Then setup the syncing on your iPhone (there shouldn't be any choice of different documents/files to sync). After the computer and phone are syncing properly try adding another iPhone or iPad.
Once that is working, it should be safe to open the moneydance file from another computer, again making sure it's only ever open on one computer at a time.
Thanks,
Sean
15 Posted by moneydance on Aug 08, 2013 @ 03:01 AM
I did the four steps you requested and I went back into MD on MacBook Pro. I re-enabled Syncing under File->Syncing menu. I went back to my iPhone and opened Money Dance and selected Syncing with Dropbox. It says:
"No Moneydance data files were found that have been configured to sync using this Dropbox account. Please make sure you have installed the Network Synchronizer extension and configured it to sync using Dropbox."
This seems to contradict what you said earlier about not needing the Network Synchronizer extension with Moneydance 2012.
Support Staff 16 Posted by Sean Reilly on Aug 08, 2013 @ 01:41 PM
Yes, the extension is no longer needed (nor helpful... it should *not* be installed) so the app's error message is misleading. It can take a little while for Dropbox to sync the files that Moneydance creates. Could you try loading the app again now? If it doesn't sync, has the Dropbox/.moneydancesync folder been re-created?
Thanks,
Sean
17 Posted by moneydance on Aug 08, 2013 @ 03:09 PM
It does not seem like the Dropbox/.moneydancesync folder is being created? How long will I have to keep Moneydance open for this to happen?
Support Staff 18 Posted by Sean Reilly on Aug 08, 2013 @ 03:19 PM
It should be nearly immediate once you (re)enable the dropbox syncing checkbox in moneydance on your computer. If it isn't happening, could you capture any messages from your console and paste them here?
Thanks
Sean
19 Posted by moneydance on Aug 08, 2013 @ 05:23 PM
It does not show up and is not there. Here is my console messages:
Starting Moneydance 2012.5 (862) at Thu Aug 08 11:26:49 CDT 2013
Settings Folder: /Users/brad/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 10.7.5 x86_64
Java: 1.7.0-moneydance2012-888 (Oracle Corporation)
Is in sandbox: true; restricted file access: false
opening last file: /Users/brad/Documents/Dropbox/Moneydance/md.moneydance
Initialized new account book at /Users/brad/Desktop/md.moneydance
Saving state file to dropbox
Initialized new account book at /Users/brad/Desktop/md.moneydance
20 Posted by Scott Meehan on Aug 08, 2013 @ 11:30 PM
Hi Brad,
Were you asked to give Moneydance permission to access your Dropbox folder when enabling Dropbox syncing via File -> Syncing?
Can you send us the output of your console log from both computers again? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Also, can you send us a screenshot of the window that opens when you go to File -> Syncing in Moneydance from both computers as well again? Here's how to take a screenshot in Mac OS X:
http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
Sorry for the repeats from earlier, but with all these changes I want to see where things are currently and go from there.
Scott Meehan
Moneydance Support
21 Posted by moneydance on Aug 09, 2013 @ 05:18 AM
I was not asked to give Moneydance permission to access the Dropbox folder.
22 Posted by Scott Meehan on Aug 09, 2013 @ 06:02 PM
Hi Brad,
Thanks for the information! I'm seeing two Dropbox folders on your computer (the one with brad as the username), so I think that's the issue. Can you use the instructions here:
https://www.dropbox.com/help/89/en
to make sure that your Dropbox folder is within your Documents folder? This is where your data set is currently stored, so I want to make sure that your data set is in your Dropbox folder. If it is in your Documents folder already, can you close Moneydance and then rename or delete the "Dropbox" folder within your Home folder, then disable and enable Dropbox syncing again? You should be asked to give Moneydance permission to access your Dropbox folder then. Moneydance thinks that this is your actual Dropbox folder, when I think it's actually just a folder named "Dropbox" that isn't syncing to anything, so Moneydance is writing your syncing data into that folder, but then it isn't being synced with your iOS devices.
After doing that, can you try closing Moneydance on your computer and try opening it on Beth's and see if everything is syncing correctly then?
Scott Meehan
Moneydance Support
23 Posted by moneydance on Aug 09, 2013 @ 11:11 PM
Scott
That was it. On both the MacBook and MacBook Pro I had a rogue DropBox folder that each computer was trying to sync to. Thank you for all your help with this issue and everything seems to be working properly again.
-Brad
24 Posted by Scott Meehan on Aug 10, 2013 @ 03:19 PM
Hi Brad,
I'm glad to hear that everything's working now! Please let us know if we can be of further assistance!
Scott Meehan
Moneydance Support
Scott Meehan closed this discussion on Aug 10, 2013 @ 03:19 PM.