Money dance not syncing

James P Clarke's Avatar

James P Clarke

08 Feb, 2026 11:50 PM

Hello, About 3 weeks ago, money dance desktop application, version 2024.4 5253 on Windows 10, stopped syncing with my android phone moneydance app. I have:
stopped the syncing on the desktop application
reinstalled the phone application
started the syncing
I have repeated the above steps several times to no avail.

How do I fix this?

Thank you,
Jim Clarke

  1. 1 Posted by derekkent23 on 09 Feb, 2026 08:43 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi James

    Moneydance developer Sean is working on an Android solution. As an Alpha tester currently testing build 20260205 syncing works unless you close the app almost immediately after entering a transaction. The main issue is related to biometric/pin app opening. Hopefully Sean will sort this soon and after more Alpha testing will release a new build for others to install.

    Have Fun, Stay Safe.

  2. 2 Posted by David Sage on 09 Feb, 2026 11:41 AM

    David Sage's Avatar

    Hi, I'm not clear which version you say is working; the main app, the beta or the alpha. If it is the alpha, how do we get it?

    Thanks,
    David

  3. Support Staff 3 Posted by Maddy on 09 Feb, 2026 11:58 AM

    Maddy's Avatar

    Hi David,

    The latest build has been uploaded to the Play Store in both the Alpha and Beta channels (Internal Testing and Open Testing). If you’d like to receive these updates, you can join here:

    Alpha: https://infinitekind.com/prepreview

    Beta (reviewed by Google, so it may appear slightly later): https://infinitekind.com/preview

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by David Sage on 09 Feb, 2026 02:31 PM

    David Sage's Avatar

    Hi Maddy, how do I join the Alpha? The link says I need to be invited.

    Rgds,
    David

  5. 5 Posted by Jim Clarke on 09 Feb, 2026 07:30 PM

    Jim Clarke's Avatar

    Ok thanks for the update.
    I assume by next month there will be a new phone app download available?

    Yahoo Mail: Search, Organize, Conquer

      On Mon, Feb 9, 2026 at 1:43 AM, derekkent23<[email blocked]> wrote: #yiv1135537740 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1135537740 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  6. Support Staff 6 Posted by Maddy on 10 Feb, 2026 12:14 PM

    Maddy's Avatar

    @David

    Version 2026 (20260205) of the Android app is now available in the Beta channel.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  7. 7 Posted by David Sage on 10 Feb, 2026 01:01 PM

    David Sage's Avatar

    Hi Maddy, got the beta update and that seems to be working ok, thanks.

    Is the main app going to be updated too?

    Rgds,
    David

  8. Support Staff 8 Posted by Maddy on 10 Feb, 2026 01:21 PM

    Maddy's Avatar

    @David

    Once the app shows consistent stability, the remaining minor fixes are in place, and it receives approval from the Google Play Store, we’ll be able to release the public version.

    --
    Maddy, Infinite Kind Support

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