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MD app won't open

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tnpauly

19 May, 2026 05:19 AM

All of the sudden, my MD app won't open.

I just see this. (See screenshot).

Please help. What's happening. Just when the app started working well again!

• Screenshot_20260518_221903_Moneydance.jpg 131 KB

1. 1 Posted by derekkent23 on 19 May, 2026 08:28 AM

   

   I am not support staff, just a user.
   Hi tnpauly

   I am an Alpha Tester. I was running 20260413. It updated to 20260517. I then had the same screen as you posted.

   I uninstall/reinstalled the app and on opening I got the Moneydance symbol, no message. However if I closed the app and also the app running in the background, on opening it again it opened on the Authentication screen, see screen shots, also see setting screen. However if I set Pin Lock to off it screwed up again and I had to start over. This reported to Sean the Moneydance developer.

   So provided you don’t set Pin Lock to off it should work, syncing seems OK.

   Hope this helps.

   • Android_app_build_20260517.png 9.23 MB
   • Android_app_build_20260517_settings.png 270 KB
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2. 2 Posted by chris on 19 May, 2026 09:30 AM

   

   I have the same issue. With pin lock "off" as I have it, I can find no way to proceed. Uninstalling, deleting cache or data, etc makes no difference. Unable to get to any settings screen or open the app.

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3. 3 Posted by derekkent23 on 19 May, 2026 12:50 PM

   

   I am not support staff, just a user.
   Hi

   Reported your issue to Sean the Moneydance developer and he states “yep, sorry. I just found the cause of this and am pushing a fix”

   Have Fun, Stay Safe.

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4. 4 Posted by derekkent23 on 19 May, 2026 04:19 PM

   

   I am not support staff, just a user.
   Hi

   I am now running Alpha build 20260519.

   On my Android 19 so far it all seems to work.

   On my Android 11 it works OK when initially installed, that is with Pin Lock off. If I set Pin Lock on then I just get the Unlocking Moneydance message. I have to uninstall and reinstall and remember to leave Pin Lock off.

   What version of Android do you have?

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5. 5 Posted by chris on 19 May, 2026 07:58 PM

   

   Very pleased to say the update has resolved it for me! Running Android 16. Thanks for all help in getting this fixed.

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6. 6 Posted by derekkent23 on 19 May, 2026 09:36 PM

   

   I am not support staff, just a user.
   Hi Chris

   Glad the last Alpha build has fixed the issue for you.
   Have you got Pin Lock set to ON?

   Have Fun, Stay safe.

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7. 7 Posted by chris on 19 May, 2026 09:49 PM

   

   No I don't use the pin lock, happy with that off and just using phone lock security

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8. 8 Posted by derekkent23 on 20 May, 2026 09:13 AM

   

   I am not support staff, just a user.
   Hi Chris

   Thanks for the info.
   It would have been interesting to know if Pin Lock worked on Android 16.
   Be warned if it does not you may have to uninstall and reinstall the app.
   If you decided to test let me know the results.

   Thanks.

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9. 9 Posted by Ed King on 29 May, 2026 11:41 AM

   

   I was having the same problem with the beta version of the Android app, hanging on the "Unlocking Moneydance" splash screen.

   A new version installed today so I had high hopes of a fix, but still the same issue, which I reported to the developer via the Play store comments.

   Then I thought to come here and found this thread. I uninstalled the app, reinstalled the current beta, and synced with Dropbox - and all is working again. Based on comments here I left PIN Lock in the off setting.

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