Moneydance opens minimized, won't maximize
I'm trying to run MD on Windows 7 Home Premium. Have been using
it successfully for some weeks but today the program is opening
minimized and can't be made to maximize. Have checked trac and
found ticket #2193 but the link to last posting doesn't
work or at least there is no posting for this ticket at the given
date. Don't know the MD version as I can't access it but "last
modified" date is 27/12/2009.
James Birrell
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1 Posted by Angie Rauscher on 22 Jun, 2010 03:25 PM
James,
If you are not using the most recent version (2010re build 751), please update to that version. This build was released a few weeks ago, so it's certainly newer than the version you have. You can download the update here. This update has resolved a few key issues our users have been experiencing. Please let me know if your issue persists and we will look into other solutions.
Please let me know if I can be of further assistance,
Angie Rauscher
Moneydance Support
Angie Rauscher closed this discussion on 22 Jun, 2010 03:25 PM.
Angie Rauscher re-opened this discussion on 22 Jun, 2010 03:26 PM
2 Posted by James Birrell on 22 Jun, 2010 05:22 PM
Angie
Thank you for that. I've tried downloading the beta but it hasn't
installed. Should I uninstall the present version first?
James
3 Posted by Ben Spencer on 22 Jun, 2010 05:26 PM
Hi James
751 isn't in b9eta it is the current stable release.
Yes uninstall the current version and install 751.
Ben Spencer
Moneydance Support
4 Posted by James Birrell on 22 Jun, 2010 09:18 PM
Ben
OK. So I uninstalled the old version, went to your main downloads page,
not the beta page I was directed to previously, and downloaded and
installed 751. And the problem remains the same with this version.
James
5 Posted by Ben Spencer on 23 Jun, 2010 02:11 PM
James
The problem is caused by moneydance remembering the window state it was in when the program was closed. If the program was closed while it was minimized, when it is next run it will start minimized. To maximize the window hover the mouse over the running Moneydance item in the taskbar. You will see a thumbnail if the program. Right click on the thumbnail and click maximize.
I am sorry for the trouble this has caused you. We are working to fix the problem.
Sincerely
Ben Spencer
6 Posted by James Birrell on 25 Jun, 2010 07:22 PM
Thanks Ben, that's fixed it. Will I need a new licence key to keep using
the new version?
James
7 Posted by -Kevin N. on 25 Jun, 2010 08:41 PM
Hi James,
From the Menu bar, click on Help, then 'Register Moneydance' It will tell you whether or not you need to enter a license key.
HTH -Kevin N.
Ben Spencer closed this discussion on 26 Jun, 2010 02:16 PM.
8 Posted by Angie Rauscher on 28 Jun, 2010 01:54 PM
James,
You won't need a new key to keep using the new version, the Moneydance 2010 updates are free to those who purchased Moneydance 2008 or 2010. I have re-sent your license key to your email address in case you need another copy of it.
Please let me know if I can be of further assistance,
Angie Rauscher
Moneydance Support