Wachovia
I am a Wachovia customer and cannot get my online banking information set up. Can someone please help me? I've called Wachovia and verified my login and password are correct and also my account # and routing #. Some how I still can't get it to work. Can someone help me out?
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1 Posted by andeti02 on 24 Jun, 2010 04:48 PM
What is the expected wait time for help?
2 Posted by -Kevin N. on 24 Jun, 2010 05:38 PM
Hi andeti02,
According to some other posts, some Wachovia clients are having success using the zWachovia setup instead of Wachovia.
Look to this post from michael, specifically post number 4 from MD staffer Jessica:
http://help.infinitekind.com/discussions/problems/1239-cant-use-mon...
HTH -Kevin N.
3 Posted by andeti02 on 24 Jun, 2010 06:23 PM
I was new to Wachovia 3 years ago and was never part of the zwachovia program or setup.
4 Posted by Angie Rauscher on 28 Jun, 2010 03:36 PM
Andeti,
Most financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that they do not support Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."
Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.
If you are not using the most recent version (2010r3 build 751), please update to that version. You can download the update here. This update has resolved a few key issues our users have been experiencing. Please let me know if your issue persists and we will look into other solutions.
Please let me know if I can be of further assistance,
Angie Rauscher
Moneydance Support
Angie Rauscher closed this discussion on 24 Jul, 2011 07:55 PM.