Albeit acquiring license, always appear as unregistered user and cannot save preferences
I purchased a license, transferred all my Quicken accounts from 10 years, but I am unable to use Moneydance properly. Every time I open it, I am asked to enter the license key because I appear as an unregistered user. I do so, but after closing the application, and try to open it again, same problem occurs. Moreover, I cannot modify the application preferences, because when I try to do so, I get the following error message: "Error Saving preferences:/users/Claudia/.moneydance/config.dict (no such file or directory)".
I have an iMac. My OS is: Mac OS X Version 10.6.4. Moneydance Version 2010r3 (751). Java Version 1.6.0_20
Please help me out.
Thanks & Regards, Elio
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1 Posted by Ben Spencer on 02 Jul, 2010 02:02 PM
This problem is caused by the permissions on you home folder in OS X for your user account being set incorrectly. Here is a link to an article that explains how to check and fix these permissions.
http://help.infinitekind.com/faqs/frequently-asked-questions-2/mone...
Sincerely
Ben Spencer
Moneydance Support
2 Posted by Elio Machilland... on 03 Jul, 2010 02:40 AM
Many Thanks Ben. However, I could not fix the problem. To start with, the
folder ".moneydance" is nowhere to be found. I think this could be the
problem. When I search in the FINDER for Moneydance, I can only find the
Moneydance application under the folder with same name "APPLICATIONS", and
then I have the root account somewhere else. But I cannot find the
".moneydance folder" at all. What should I do? Thanks, Elio
3 Posted by Ben Spencer on 03 Jul, 2010 03:32 PM
Hi Elio
In OSX folder that start with a '.' are hidden folders. Are you able to go to this folder by pressing command-shift-G to bring up the "Go To Folder" dialogue box. and then entering "~/.moneydance" without the quotes?
If not then it may be that the permissions on your user account were set up such that Moneydance could not create this necessary folder. These permissions can be repaired with the OS X Disk Utility application.
To open Disk Utility, from the Applications folder, open Utilities, and then double-click the Disk Utility icon.
In the column on the left, click your startup disk.
Click the First Aid tab, and then click Repair Disk Permissions. Disk Utility will reset any files and folders with incorrect settings.
If you want to read about what the Repair Disk Permissions function does there is an article about it here:
http://support.apple.com/kb/ht1452
Ben Spencer
Angie Rauscher closed this discussion on 24 Jul, 2011 07:58 PM.