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Updater

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leann

24 Jun, 2009 09:57 PM

I have updater installed and am notified that there is an update but when I press update I get this error and I don't understand what to do. Can someone please help. "Moneydance is unable to update itself while it is running on this computer. Please exit Moneydance and copy this file."

Then of course it has some long file name.

1. 1 Posted by Brian Adler on 24 Jun, 2009 10:15 PM

   

   Leann,

   This is a known problem with Vista. Please update using this link:

   http://moneydance.com/download/2008/installers/MoneydanceInstall.exe

   Are you using Vista Ultimate? So far this is the only version of Vista in which we are encountering this issue.

   Sincerely,

   Brian Adler

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2. 2 Posted by Leann Praigg on 24 Jun, 2009 10:16 PM

   

   I am a Mac User. Leopard

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3. 3 Posted by Brian Adler on 24 Jun, 2009 11:15 PM

   

   Leann,

   I apologize. I misread your inquiry and mistook it for another we have been encountering. Please quit Moneydance, download the new version from this link:

   http://moneydance.com/download/2008/MacOS_X/Moneydance.zip

   Then move the extracted Moneydance.app into your applications folder.

   SIncerely,

   Brian Adler

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4. Brian Adler closed this discussion on 24 Jun, 2009 11:15 PM.