RBC Wealth Management

Jack Wentz's Avatar

Jack Wentz

25 Aug, 2010 12:16 AM

I cannot get the online connection to work. I have the web account sign in. But the sign in through MD does not connect.

I was successful in setting up Fidelity so I think it isn't me.

The RBCWM folks state that I should "simply open Quicken, select "Add New Account" from the Tools menu, pick Investing, choose RBC Wealth Management, then enter the same log-in information you use to get into your accounts online."

I noticed a couple things that are different in the MD setup rather than the Quicken set up they describe:

  1. The MD choices for account type do not include "investing" as listed in the Quicken set up. MD lists only "checking", "savings", money market" or "line of credit" so is the account type wrong?

  2. The MD setup asks for routing codes and account numbers that Quicken set up does not ask for. I did not need to enter these as part of setting up the web login so it seems strange that MD asks for them.

  3. MD asks for a Customer ID, the RBCWM website asks for a User ID.

  4. The RBCWM web address has changed slightly and there is an old website still hanging around which will forward you to the new website for logging in. The website address I am using is https://www.rbcwmconnect.com/DCN_10.2/Logon/DCN_10.2/


  1. 1 Posted by Jessica Little on 25 Aug, 2010 01:48 PM

    Jessica Little's Avatar

    Hi Jack,

    Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    Jessica Little
    Moneydance Support

  2. 2 Posted by Jack Wentz on 25 Aug, 2010 02:08 PM

    Jack Wentz's Avatar

    I had imported the RBCWM account from Quicken as a bank account (for check writing) and a portfolio investment account. I was trying the download with the wrong account type (the checking account which is why I was getting the download choices that didn't make sense).

    I tried using a newly created investment account and it worked (through RBCDain.com which looked wrong but worked). I deleted that account and repeated the download to the existing portfolio (investment account) and it worked. I will post the solution later.

    I wasted two days trying to make it work with the wrong account type. The account balances are way off so I need to make some adjustments but I wanted to get some sleep before doing that. I need to figure out how to do check writing on investment account and close out the separate checking account.

    Making sure you have the correct account type would be a good thing to add to your help guide or user guide.


  3. 3 Posted by Jessica Little on 27 Aug, 2010 11:42 AM

    Jessica Little's Avatar

    Hi Jack,

    Glad to hear you got it working. We're working on an updated users guide, and I've forwarded your suggestion to the person editing the new guide so that she can make this issue clear in the documentation. Thanks for your input, and thanks for using Moneydance!

    Jessica Little
    Moneydance Support

  4. System closed this discussion on 31 Mar, 2015 03:29 PM.

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