wont open up

Toni Walsh's Avatar

Toni Walsh

14 Sep, 2010 04:18 PM

my money dance will not open up. I click on the ICON and it starts to launch but goes to the blue bar at the bottom of the screen and will not launch. HELP!

  1. 1 Posted by Ben Spencer on 14 Sep, 2010 05:15 PM

    Ben Spencer's Avatar

    Hi Toni

    I suspect what i happening is that the program is starting up minimized. If this is the case it can be easily resolved by running the program and then right click on the item in the taskbar and click maximize.

    However before you restore the program I would be extremely greatful if you could send me the settings file that is causing the program to start minimized. In your "Documents and Settings" folder you should see a folder called ".moneydance". in that folder there will be a file called "config.dict". Please make a copy of that file and attach it to this discussion before maximizing the program.

    I have made this discussion private to protect your data.

    Sincerely
    Ben Spencer
    Moneydance Support

  2. System closed this discussion on 31 Mar, 2015 03:31 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac