June 13 software update on Mac crashed my program
annduran
I cannot open moneydance now. Software update on June 13, 2015 had a flaw with the memo line on register entries, and thread said downloan newest software. I did, and that has now corrupted the entire software, both versions.
HELP!
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1 Posted by Ben Spencer on Jun 21, 2015 @ 07:00 PM
Can you tell me exactly what happens when you now try to run Moneydance? Do you get an error message? If so could you send it to me.
Ben Spencer
Infinite Kind Support
2 Posted by Ann on Jun 23, 2015 @ 03:01 PM
1 - I just saw a software update (10 minutes ago) I shut down, rebooted and same problem exists. Program is crashed/frozen and never really opens.I have attached 2 screen shots, and talked to Apple- she and I noticed program appears to be open (Moneydance name at top left, but isn't up and running). Crashed. Get the error message to repair, but then nothing happens. Please Ben help. All my finances for a 150 member club are here and I'm a bit panicked when I can't open. I'll be patient.
Ann
3 Posted by Ben Spencer on Jun 23, 2015 @ 03:53 PM
Hi Ann
I can see that the program is open and running in your second screenshot. You just have the window size extremely small in the bottom left hand corner of your screen. You should be able to click the green maximize button to enlarge it.
Ben Spencer
Infinite Kind Support
4 Posted by Ann on Jun 23, 2015 @ 04:36 PM
Interesting little glitch, BUT I MAXIMIZED AND THANK GOODNESS IT'S ALL THERE. How embarrassing I didn't do that myself first. Thanks for saving me from more frustration time. I imported from bank, ran some income and expense reports, and all seems to work. Then closed and reopened, still the little piece at bottom, but who cares, it opened, now that I know the key.
THANK YOU VERY MUCH.
5 Posted by Ben Spencer on Jun 23, 2015 @ 04:42 PM
Can you tell me what version of OS X you are using?
In later versions of OS X the green maximize button now by default switches to full screen rather than maximize. Try holding down the Options key on your keyboard when you click the green button this should maximize rather than take you full screen.
Ben Spencer
Infinite Kind Support
System closed this discussion on Mar 19, 2016 @ 04:55 AM.