Importing from Moneydance 2010 not working
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russell
Trying to import data from Moneydance 2010 to 2015, followed manual instructions but nothing happens when opening files.
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1
Scott Meehan
on 06 Jul, 2015 06:31 PM
Hi Russell,
Are you trying to open your *yourfilename*.md data set? If so, can you try going to File -> Import or selecting the Import section on the Welcome screen and see if you can open your data set that way?
Scott Meehan
Infinite Kind Support
2
Alastair Pellatt
on 07 Jul, 2015 07:59 AM
Hi Scott,
This has been tried, but after clicking the .md file to import, Moneydance
doesn't do anything, the file isn't opened and Moneydance doesn't change
from the welcome screen.
Alastair Pellatt
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From: Russell Blumire [mailto:[email blocked]]
Sent: 06 July 2015 20:49
To: 'Alastair Pellatt'
Subject: FW: Importing from Moneydance 2010 not working [Problems #16735]
Russell Blumire
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Surrey KT5 9NN - Tel 020 8335 9920 - Fax 020 8335 9921 - Insurance Brokers -
Authorised and regulated by the Financial Conduct Authority - Registered
Office as above - Registered in England 1165590
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Support Staff 3
Ethan
on 07 Jul, 2015 11:46 AM
Hello Alastair,
What is the full name of the file you are trying to open, including the file extension?
Ethan
Moneydance Support
4
Alastair Pellatt
on 07 Jul, 2015 12:15 PM
Hi Ethan,
The file is Banking.md
Kind regards,
Alastair Pellatt
This e-mail is confidential and may contain privileged information. If you
are not the addressee it may be unlawful for you to read, copy, distribute,
disclose or otherwise use the information in this e-mail. If you are not the
intended recipient please notify us immediately.
CAITHNESS & CO LTD
4 Jupiter Court, 10-12 Tolworth Rise South, Surbiton, Surrey , KT5 9NN
Tel: 020 8335 9920 Fax: 020 8335 9921
Insurance Brokers
Registered Office as above. Registered in England 1165590
Authorised and regulated by the Financial Conduct Authority
P Please consider the environment before printing this E-mail
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Support Staff 5
Ethan
on 07 Jul, 2015 01:07 PM
Can you try using the open other option from the Moneydance welcome screen or the menu bar (File -> Open -> Open Other) to select your yourfilename.md data set? Sometimes this will work instead of the File -> Import option.
Ethan
Moneydance Support
6
Alastair Pellatt
on 07 Jul, 2015 01:10 PM
Hi Ethan,
I have tried that as well and also nothing.
Regards,
Alastair Pellatt
This e-mail is confidential and may contain privileged information. If you
are not the addressee it may be unlawful for you to read, copy, distribute,
disclose or otherwise use the information in this e-mail. If you are not the
intended recipient please notify us immediately.
CAITHNESS & CO LTD
4 Jupiter Court, 10-12 Tolworth Rise South, Surbiton, Surrey , KT5 9NN
Tel: 020 8335 9920 Fax: 020 8335 9921
Insurance Brokers
Registered Office as above. Registered in England 1165590
Authorised and regulated by the Financial Conduct Authority
P Please consider the environment before printing this E-mail
_____
Support Staff 7
Ethan
on 07 Jul, 2015 01:19 PM
Can you send me your errlog.txt file? Try to open your file in the methods described above. Then, before relaunching Moneydance, find your errlog.txt file and send it as an attachment. If you're using Mac OS X, it should be located at one of these locations within your Home folder:
Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt
or:
Library/Application Support/Moneydance/errlog.txt
If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:
~/Library
This should pull up your local Library folder.
If you're using Windows, it should be located at:
C:/Users/(yourusername)/.moneydance/errlog.txt
Ethan
Moneydance Support
System closed this discussion on 19 Mar, 2016 05:00 AM.