Showing incorrect balance
kathyburn1
My bank account has all correct data entered and the running credit balance is correct. However at the bottom of the screen the balance is incorrect. This balance also seems to change and I am unsure how or why.
Can I edit the running balance to make it correct.
How can I backup this data so I have a copy stored?
Thank you
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Support Staff 1 Posted by Ethan on Aug 25, 2015 @ 12:07 PM
The balances are calculated values, so the only way to change them is to either enter a transaction, or edit the initial balance of an account by going to Account -> Edit Account from the menu bar. There are a few different types of balances though, so considering that you seem to say your running balance is correct, I wonder if one type of balance is more correct in terms of what you are looking for. Try clicking on the balance total itself at the lower right corner of your register, and the program should display a few different types of balances for this account. Do one of these appear to be correct?
To make a backup in Moneydance 2015, simply go to File -> Export Backup from the menu bar.
Please let me know if I can be of further assistance,
Ethan
Moneydance Support
2 Posted by Kathy's Yahoo on Aug 25, 2015 @ 05:59 PM
I just checked the balance as you suggested and it says I have £75k approx!!!! I don't.
Sent from my iPad
Support Staff 3 Posted by Ethan on Aug 26, 2015 @ 12:49 PM
Which specific type of balance appears to be incorrect? Did any of the types appear to be correct? It sounded like from your description the running total in the balance column of your register was correct, which would usually mean that at least one of the types of balances in the bottom right would be correct as well. Did I misunderstand your initial description?
Can you please send in a screenshot of your entire account register when you have clicked on this balance button on the lower right corner so I can see what you are describing? If you're not sure how to take a screenshot, please see http://take-a-screenshot.org/
Ethan
Moneydance Support
4 Posted by K L Burn on Aug 26, 2015 @ 12:57 PM
Attached screen shot - as you see it is now showing 10k was 72k before - neither of which are correct.
5 Posted by K L Burn on Aug 26, 2015 @ 12:58 PM
My current account I have just closed and should be 0.
6 Posted by Ben Spencer on Aug 26, 2015 @ 01:29 PM
Can you tell me how you took that screenshot. It is too small to be able to read any of its contents. Could you take another by pressing cmd-shift-3
Ben Spencer
Infinite Kind Support
7 Posted by Kathy's Yahoo on Aug 26, 2015 @ 01:31 PM
Those are the keys I used
Sent from my iPad
Support Staff 8 Posted by Ethan on Aug 26, 2015 @ 03:13 PM
Are you by chance using the Mail app on your Mac to send the screenshot? If so, you need to set the image size option to actual size. The other options will change your screenshots to be far too small to view. I've attached a screenshot showing this dropdown.
Ethan
Moneydance Support
9 Posted by K L Burn on Aug 26, 2015 @ 03:37 PM
10 Posted by Ben Spencer on Aug 26, 2015 @ 03:40 PM
Could you go to the menu bar and select Tools->Accounts... and show me a screenshot of your accounts list.
Ben Spencer
Infinite Kind Support
11 Posted by K L Burn on Aug 26, 2015 @ 03:45 PM
12 Posted by Ben Spencer on Aug 26, 2015 @ 04:07 PM
Please can you verify the version of Moneydance you are running. To do this run Moneydance and from the menu bar select Help->Console Window... Then copy and paste the output of the console window to this discussion.
Ben Spencer
Infinite Kind Support
13 Posted by K L Burn on Aug 26, 2015 @ 04:11 PM
Starting Moneydance 2015.5 (1225) at Wed Aug 26 17:09:08 BST 2015
Settings Folder: /Users/Kathy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 10.10.5 x86_64
Java: 1.8.0_45 (Oracle Corporation)
Is in sandbox: true; restricted file access: false
Initializing Moneydance SSL
Created new custom trust manager
TRUSTMGR: initialized custom stream handler factory...
initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
initialised fonts:
base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
numeric=java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13];
register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
multires images available: true
initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
opening last file: Personal Finances
loading dataset: /Users/Kathy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Personal Finances.moneydance
loading with 128 bit encryption key
book:Personal Finances; uuid:acada91b-e71e-4281-9ae1-ae6ce40717c4
trunk data loaded (0.123 seconds), checking for incremental updates
reading txn file 20150826115745_621.txn
reading txn file 20150826120638_809.txn
replacing root: null () with new root: My Finances (4239cb6f-fbcc-4384-89c0-9672b3d645f7
14 Posted by Ben Spencer on Aug 26, 2015 @ 04:45 PM
Could you try updating to the latest preview version from the link below:
http://infinitekind.com/preview
Once you are running the preview version could you send me screenshots of the Tools->Accounts... window and you left side bar again.
Ben Spencer
Infinite Kind Support
15 Posted by K L Burn on Aug 26, 2015 @ 04:55 PM
System closed this discussion on Mar 19, 2016 @ 04:58 AM.