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Export Backup not working as expected

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Colin B

Aug 26, 2015 @ 05:52 PM

Moneydance has been installed in its default location, and I like to keep incremental backups elsewhere. Unfortunately Export Backup doesn’t allow me to change the name of the file, when I do it produces plain files not Moneydance Archive files. See screen shot.

• export_backup.PNG 10.4 KB

1. Support Staff 1 Posted by Ethan on Aug 27, 2015 @ 01:40 PM

   

   That is quite strange. I'm not able to replicate this on my test systems. Can you confirm that you are using File -> Export Backup and not File -> Export from the menu bar? When using the former, I'm able to both set a name and save location for the file in the window that appears.

   Can you also please go to Help -> Console Window from the menu bar and paste the output in your reply? This will give us detailed technical information about the version of Moneydance and the system you are running.

   Ethan
   Moneydance Support

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2. 2 Posted by Colin B on Aug 27, 2015 @ 05:45 PM

   

   Ethan

   Yes I’m using File -> Export Backup

   Additional info….

   OS – Windows 10

   Save Path - C:\Users\Colin\Documents\My Money\Moneydance

   13 character Alpha Numeric password to open Moneydance

   Colin

   • console_output.txt 3.17 KB
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3. 3 Posted by Ian L on Aug 29, 2015 @ 02:02 PM

   

   Can you try upgrading to the latest preview release of Moneydance from here:

   http://infinitekind.com/preview

   and see if that fixes the issue that you're seeing?

   Ian
   Infinite Kind Support

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4. 4 Posted by Colin B on Aug 30, 2015 @ 09:49 AM

   

   Ethan

   Upgraded to latest build 2015.6 (1281) but still have the same problem. However I have found a way around it, create a folder for each date.

   More importantly to me the latest build has improved the clarity of the fonts immensely. I previously had blurred/indistinct fonts in various places, now all fonts are clear. Thank you.

   Colin

   ( OS Windows 10 )

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5. Support Staff 5 Posted by Ethan on Aug 30, 2015 @ 12:32 PM

   

   Hello Colin,

   I'm glad to hear that you've found a solution that will work for you. We're still not able to replicate this issue through. Hopefully others will write in if they are having a similar problem, but I believe you are the only one to encounter this so far.

   Please let me know if I can be of further assistance,

   Ethan
   Moneydance Support

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6. System closed this discussion on Mar 19, 2016 @ 04:59 AM.