The server cannot build a valid OFX response.

SKPnSF's Avatar


01 Dec, 2010 08:11 PM

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Bank of America (California)

The error code reported by the server was: 2000
An internal error has occurred. The server cannot build a valid OFX response.

What does this mean?

  1. 1 Posted by -Kevin N. on 01 Dec, 2010 09:10 PM

    -Kevin N.'s Avatar

    Hi SKPnSF
    Were you able to establish a connection to B of A Calif. before?
    It may just be a server glitch.
    -Kevin N.

  2. 2 Posted by KKALnSF on 02 Dec, 2010 01:07 AM

    KKALnSF's Avatar

    Thank you for your prompt reply. We have several accounts at BofA with
    differing login IDs. We get this error on all Ids when attempting to
    download only the credit card transactions. The other accounts download
    fine. We have tried deleting the accounts and setting them up again. When
    we setup the online portion, it pulls the correct credit card information,
    its just when we then try to download the transactions that we receive the

    On 12/1/10 1:10 PM, "kmnugent"
    <[email blocked]> wrote:

  3. 3 Posted by Jessica Little on 02 Dec, 2010 03:01 PM

    Jessica Little's Avatar

    Unfortunately, BoA has been having a lot of random problems with their OFX server the last few weeks. This sounds like it might be more of the same. You may want to call them up and ask them about that specific error message. They should be able to give you an idea of what the problem is and when they expect to have it fixed.

    If they insist that everything is fine on there end, let me know, and I'll see what we can do to troubleshoot the problem.

    Sorry for the trouble.

    Jessica Little
    Moneydance Support

  4. 4 Posted by KKALnSF on 05 Dec, 2010 08:51 AM

    KKALnSF's Avatar

    It appears the problem has been fixed as we are no longer receiving an
    error. We do, however, have a question about an option in the program
    itself. There is an option in the Homepage preferences for an item called
    "shortcuts". We have been unable to figure out what that option adds to
    the Homepage.

    On 12/2/10 7:01 AM, "Jessica Little"
    <[email blocked]> wrote:

  5. 5 Posted by -Kevin N. on 05 Dec, 2010 01:59 PM

    -Kevin N.'s Avatar

    Hi KKALnSF,

    There is an option in the Homepage preferences for an item called "shortcuts". We have been unable to figure out what that option adds to the Homepage.

    'Memorized' graphs and/or reports, are displayed on the Home Page when the 'Shortcuts' option is added.

    HTH -Kevin N.

  6. 6 Posted by Angie Rauscher on 05 Dec, 2010 02:58 PM

    Angie Rauscher's Avatar


    Kevin's correct as to the function of the "Shortcuts" option. I'm glad the Bank of America connection is working smoothly again, and please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  7. 7 Posted by KKALnSF on 06 Dec, 2010 12:38 AM

    KKALnSF's Avatar

    I'm sorry. Is still don't see how that is possible. We have several
    reports and graphs that show up in the Sidebar, none of which show up on
    the Homepage as a shortcut.

    On 12/5/10 5:59 AM, "kmnugent"
    <[email blocked]> wrote:

  8. 8 Posted by -Kevin N. on 06 Dec, 2010 01:00 AM

    -Kevin N.'s Avatar

    Hi KKALnSF,
    The reports & graphs that you reference in the side bar, are they 'Memorized' reports & graphs?
    -Kevin N.

  9. 9 Posted by Brian Adler on 06 Dec, 2010 07:26 AM

    Brian Adler's Avatar


    As Kevin is alluding, it is only 'memorized' reports and graphs that will appear as shortcuts on your home page (rather than the report categories themselves). So if you want to have a report be accessible via shortcut, just memorize it and then that will be available to you.

    Brian Adler

    Moneydance Support

  10. System closed this discussion on 31 Mar, 2015 03:32 PM.

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