cannot run, uninstall or reinstall

Jack Streit's Avatar

Jack Streit

02 Dec, 2010 08:29 PM

Moneydance 2010 trail version will not run. Unistalling fails, does not even get started, and re-installing also fails. Could this be because I have reached the limit of 100 manual transactions? I have in fact only done a few manual transactions, unless changing the category of a downloaded transaction counts as a manual transaction

  1. 1 Posted by Jessica Little on 03 Dec, 2010 03:49 PM

    Jessica Little's Avatar

    Hi Jack,

    I'm sorry you're having trouble running Moneydance. It will help me troubleshoot the issue if you could copy and paste the version information from your error console. You can open the error console by going to the Help menu and clicking on the Console Window option. Just copy and paste the first four lines of the console window here.

    Also, can you give me more details \about what happened before Moneydance stopped working? it sounds like you were able to use it initially, but then it stopped working. Did you install or upgrade Java or other software on your computer? Change any settings? Import a file into Moneydance? Any information about what led up0 to this problem will be useful.

    Jessica Little
    Moneydance Support

  2. 2 Posted by Noname on 03 Dec, 2010 05:37 PM

    Noname's Avatar

    Just thought I'd throw this out there: do you think the program is running "minimized"? That has been a problem on some Windows machines. Here's what Ben Spencer, a MD Support Staff person has said in other posts:

    "Some users have experienced a problem whereby moneydance starts up in a minimized state. If you right click on Moneydance in the taskbar you should be able to select Maximize."

    You may just want to check to see if this is happening so you can rule this out as an issue.

  3. 3 Posted by Jack Streit on 03 Dec, 2010 07:02 PM

    Jack Streit's Avatar

    Thank you, I think I would have to run the software to get the error
    console, and I cannot get it to run, but the file that I downloaded in May
    says version 2010.0.0.0. It was working fine and indeed it stopped working
    after a Java update. I did not make any changes to the settings in
    moneydance and I did not import any files since the installation except for
    downloading from bank and credit card accounts. Should I try a system
    restoration from before the Java update, or is there another way of dealing
    with the problem?

    On Fri, Dec 3, 2010 at 7:49 AM, Jessica Little <
    [email blocked]<tender%[email blocked]>
    > wrote:

  4. 4 Posted by Jack Streit on 03 Dec, 2010 07:10 PM

    Jack Streit's Avatar

    I cannot tell if that is the problem because I no longer have a moneydance
    task bar icon. If I try to start moneydance from the start menu, an icon
    does not appear on the task bar. Sam is true if I try to run the
    uninstaller, no task bar icon, all that happens is pop up window asking me
    if I want to allow changes to be made, when I click yet that window closes
    but the uninstaller does not start and there is no icon.

    On Fri, Dec 3, 2010 at 9:37 AM, jbnyt <
    [email blocked]<tender%[email blocked]>
    > wrote:

  5. 5 Posted by -Kevin N. on 03 Dec, 2010 09:01 PM

    -Kevin N.'s Avatar

    Hi Jack,
    You could try downloading and reinstalling Moneydance w/ Java included from here:
    http://moneydance.com/other
    This may get you around the Java update issue
    HTH -Kevin N.

  6. 6 Posted by Jack Streit on 03 Dec, 2010 10:16 PM

    Jack Streit's Avatar

    Setup wizard says that moneydance is running and that I have to shut it
    down, but I have no way of shutting it down. Task manager does not show
    that moneydance is running

    On Fri, Dec 3, 2010 at 1:01 PM, kmnugent <
    [email blocked]<tender%[email blocked]>
    > wrote:

  7. 7 Posted by -Kevin N. on 04 Dec, 2010 02:20 AM

    -Kevin N.'s Avatar

    Hi Jack,
    Have you tried rebooting before running MoneydanceInstall.exe?
    There would be no reason for Moneydance to start running directly after you reboot.
    When you do reboot, don't just 'Restart'. 'Shut Down' the machine. Wait 20 seconds. Then boot up. This waiting period allows your RAM to clear.
    HTH -Kevin N.

  8. 8 Posted by Jack Streit on 04 Dec, 2010 01:35 PM

    Jack Streit's Avatar

    Thank you, that may have been all that was needed, but when the computer
    started I also ran Uniblue Registry Booster which claims to have found and
    fixed 84 errors. In either case I was able to run the installation from the
    last link you sent and it seems to be working.

    On Fri, Dec 3, 2010 at 6:20 PM, kmnugent <
    [email blocked]<tender%[email blocked]>
    > wrote:

  9. 9 Posted by -Kevin N. on 04 Dec, 2010 03:35 PM

    -Kevin N.'s Avatar

    Hi Jack,
    Glad to hear that you're up and running again.
    Just FYI... Sometimes reported registry errors can be deceiving. They can be reported simply by not installing every facet of a particular program. You have to be real careful when tinkering with the registry.
    HTH -Kevin N.

  10. Angie Rauscher closed this discussion on 04 Dec, 2010 06:16 PM.

  11. Jack Streit re-opened this discussion on 04 Dec, 2010 06:45 PM

  12. 10 Posted by Jack Streit on 04 Dec, 2010 06:45 PM

    Jack Streit's Avatar

    Thanks for that information, theoretically, Uniblue software can restore the
    registry to its former state after "errors" are "fixed". Another odd thing
    happened, before you came up with a solution I wanted to try to see if
    system restore would solve the problem, but for unexplained reasons there
    was only one restore point, from two days earlier and that was after the
    problem had occured.

    On Sat, Dec 4, 2010 at 7:35 AM, kmnugent <
    [email blocked]<tender%[email blocked]>
    > wrote:

  13. System closed this discussion on 31 Mar, 2015 03:32 PM.

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