tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/195-invalid-signonInfinite Kind: Discussion 2016-05-09T12:33:02Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/2554912009-07-18T18:00:13Z2009-07-18T18:00:13ZInvalid signon<div><p>Easthampton Savings employees may not have heard of Moneydance
because we are not as widely adopted by users as Quicken and MS
Money however Moneydance is quite capable of connecting to their
server even if they are not familiar with our software. Moneydance
connects in exactly the same way as Quicken and MS Money using a
standard protocol.</p>
<p>Some Banks do not have the direct connection service enabled for
all bank accounts by default. In such situation is it necessary to
contact them and ask them to enable direct connect on your account;
If they do not believe they support Moneydance it is necessary to
lie and tell them that you are using Quicken. Saying the following
usually stimulates the banks employee to perform the appropriate
actions:</p>
<p>"Hi, please enable Direct Connect for my bank account such that
I can directly connect to your server with Quicken. Also give me
the log in credentials for this service."</p>
<p>It is necessary to ask for the login credentials (user name and
password) as they are often different from those used to log into
the banks web site.</p>
<p>I am sorry for the inconvenience this has caused you.</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/2554912009-07-19T16:41:57Z2009-07-19T16:41:57ZInvalid signon<div><p>Thanks Ben, but I do think they have direct connection enabled.
I'm evaluating financial software to purchase and one other product
(not quicken or ms money) connected with no problem or calls to the
bank. I'll call anyway but I have to wait for business hours to see
if this will help.</p></div>devotag:infinitekind.tenderapp.com,2009-01-14:Comment/2554912009-07-23T19:57:46Z2009-07-23T19:59:07ZInvalid signon<div><p>I called. ESB enabled the account and it's still not
working.</p></div>devotag:infinitekind.tenderapp.com,2009-01-14:Comment/2554912009-07-23T20:15:16Z2009-07-23T20:15:16ZInvalid signon<div><p>Devo,</p>
<p>I have verified that the connection is working. Have you
verified both that you are using the correct login information and
that your account is enabled for Direct Connect?</p>
<p>If you try to set up your account and the login fails, that
means that Moneydance is connecting to your bank (our part of the
equation). So it seems that either your account still isn't enabled
or the login information isn't correct. I understand that this can
be frustrating.</p>
<p>Brian</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/2554912009-07-24T20:13:48Z2009-07-24T20:13:48ZInvalid signon<div><p>I created a new login yesterday with the bank and was then able
to download transactions. However, today I'm having this
problem<br>
http://help.infinitekind.com/discussions/problems/49-program-will-not-load<br>
I unistalled and I'm trying again.</p></div>devotag:infinitekind.tenderapp.com,2009-01-14:Comment/2554912009-07-24T20:32:50Z2009-07-24T20:32:50ZInvalid signon<div><p>Let me know if the problem persists after you have followed the
instructions on that link.</p></div>Brian Adler