install wizard

Melissa's Avatar

Melissa

01 Feb, 2011 07:31 PM

I downloaded Moneydance and when I try to install it the window that says preparing install wizard sits there a long time. Then i get another window that says "The Java VM could not be started. Please restart the installation. You may use the parameter manual to download or manually select a different VM."
I'm not sure what I need to do?

  1. 1 Posted by Ben Spencer on 01 Feb, 2011 07:53 PM

    Ben Spencer's Avatar

    Hi Melissa

    Can you please download the version of Moneydance that comes with java and try the installation again.

    You can get it from the link below.
    http://moneydance.com/download/2010/installers/MoneydanceInstallwj.exe

    Sincerely
    Ben Spencer
    Moneydance Support

  2. 2 Posted by melissa on 01 Feb, 2011 08:04 PM

    melissa's Avatar

    That is the version I downloaded.

  3. 3 Posted by -Kevin N. on 01 Feb, 2011 09:37 PM

    -Kevin N.'s Avatar

    Hi melissa,
    To assist the Moneydance Support Staff in helping you, provide the following:
    Operating system and version (32 or 64-Bit)
    Version of Java installed.
    -Kevin N.

  4. 4 Posted by Angie Rauscher on 02 Feb, 2011 02:53 PM

    Angie Rauscher's Avatar

    Melissa,

    Yes, it would be very helpful for us to know this, as well as the version of Java you are running. This will help us to diagnose the issue.

    Angie Rauscher
    Moneydance Support

  5. Angie Rauscher closed this discussion on 02 Feb, 2011 02:53 PM.

  6. Melissa re-opened this discussion on 02 Feb, 2011 03:25 PM

  7. 5 Posted by Melissa on 02 Feb, 2011 03:25 PM

    Melissa's Avatar

    I know I have Windows 7 but how do I find out what version I have?

  8. 6 Posted by -Kevin N. on 02 Feb, 2011 03:50 PM

    -Kevin N.'s Avatar

    Hi Melissa,
    If Windows 7 is anything like other versions of Windows, then right click on 'My Computer' and choose 'Properties'. The resulting form should give you the version of Windows you're using.
    As for Java, look in the Control Panel for a 'Java' applet. Open the applet and click the 'About...' button. If you open a Command Prompt (DOS Window) you can type in "java -version'' (without the quotes) This willl also give you the version of Java installed on your machine.
    HTH -Kevin N.

  9. 7 Posted by Melissa on 02 Feb, 2011 04:23 PM

    Melissa's Avatar

    I have Windows 7 32 bit. I looked for the Java verision but all I can see is the updates. I can't find the actual Java program. The last update I got was Java (TM) 6 update 20.

  10. 8 Posted by Jessica Little on 02 Feb, 2011 04:44 PM

    Jessica Little's Avatar

    Hi Melissa,

    Do you have any better luck installing the "without Java" version? You can download it from our website at: http://moneydance.com/download/2010/installers/MoneydanceInstall.exe

    Jessica Little
    Moneydance Support

  11. 9 Posted by Melissa on 02 Feb, 2011 04:50 PM

    Melissa's Avatar

    That worked!! Thanks!

  12. Ben Spencer closed this discussion on 05 Feb, 2011 06:56 PM.

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