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install wizard

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Melissa

01 Feb, 2011 07:31 PM

I downloaded Moneydance and when I try to install it the window that says preparing install wizard sits there a long time. Then i get another window that says "The Java VM could not be started. Please restart the installation. You may use the parameter manual to download or manually select a different VM."
I'm not sure what I need to do?

1. 1 Posted by Ben Spencer on 01 Feb, 2011 07:53 PM

   

   Hi Melissa

   Can you please download the version of Moneydance that comes with java and try the installation again.

   You can get it from the link below.
   http://moneydance.com/download/2010/installers/MoneydanceInstallwj.exe

   Sincerely
   Ben Spencer
   Moneydance Support

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2. 2 Posted by melissa on 01 Feb, 2011 08:04 PM

   

   That is the version I downloaded.

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3. 3 Posted by -Kevin N. on 01 Feb, 2011 09:37 PM

   

   Hi melissa,
   To assist the Moneydance Support Staff in helping you, provide the following:
   Operating system and version (32 or 64-Bit)
   Version of Java installed.
   -Kevin N.

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4. 4 Posted by Angie Rauscher on 02 Feb, 2011 02:53 PM

   

   Melissa,

   Yes, it would be very helpful for us to know this, as well as the version of Java you are running. This will help us to diagnose the issue.

   Angie Rauscher
   Moneydance Support

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5. Angie Rauscher closed this discussion on 02 Feb, 2011 02:53 PM.

6. Melissa re-opened this discussion on 02 Feb, 2011 03:25 PM

7. 5 Posted by Melissa on 02 Feb, 2011 03:25 PM

   

   I know I have Windows 7 but how do I find out what version I have?

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8. 6 Posted by -Kevin N. on 02 Feb, 2011 03:50 PM

   

   Hi Melissa,
   If Windows 7 is anything like other versions of Windows, then right click on 'My Computer' and choose 'Properties'. The resulting form should give you the version of Windows you're using.
   As for Java, look in the Control Panel for a 'Java' applet. Open the applet and click the 'About...' button. If you open a Command Prompt (DOS Window) you can type in "java -version'' (without the quotes) This willl also give you the version of Java installed on your machine.
   HTH -Kevin N.

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9. 7 Posted by Melissa on 02 Feb, 2011 04:23 PM

   

   I have Windows 7 32 bit. I looked for the Java verision but all I can see is the updates. I can't find the actual Java program. The last update I got was Java (TM) 6 update 20.

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10. 8 Posted by Jessica Little on 02 Feb, 2011 04:44 PM

    

    Hi Melissa,

    Do you have any better luck installing the "without Java" version? You can download it from our website at: http://moneydance.com/download/2010/installers/MoneydanceInstall.exe

    Jessica Little
    Moneydance Support

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11. 9 Posted by Melissa on 02 Feb, 2011 04:50 PM

    

    That worked!! Thanks!

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12. Ben Spencer closed this discussion on 05 Feb, 2011 06:56 PM.