Download problem
Downloading my Citi visa transactions causes MD to hang. All other accounts were able to download. Last time I downloaded from Citi on Monday it worked just fine. Is there something going on with Citi?
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1 Posted by pierson949 on 25 Jul, 2009 09:40 PM
I tried it again. It looked like the program was going to hang again, but finally closed a LONG time after I selected quit. When I reopened, the downloaded transactions were there. So even though I successfully completed the download, it looks like there is some problem which causes it to go very slow.
2 Posted by Brian Adler on 25 Jul, 2009 10:19 PM
Hi,
What version of Moneydance are you using? Is it the most recent version (640) or the most recent beta (641)? Is this a new behavior you are observing or are you downloading transactions from Citi for the first time?
Sincerely,
Brian Adler
3 Posted by pierson949 on 25 Jul, 2009 11:06 PM
I am using 640. This is new behavior. I have downloaded from Citi many many times without problem. During the session described I downloaded from three other financial institutions without problem. The Citi account does tend to have more transactions than the others.
4 Posted by Brian Adler on 27 Jul, 2009 06:38 PM
Thank you for alerting us to this. We will research what is happening and get back to you.
Sincerely,
Brian Adler