Mysterious problems logging in to online banking

rhizomorph's Avatar


12 Mar, 2011 09:49 PM

Hi folks, I'm trying to help solve something for my girlfriend. She's having problems logging in to two different banks' online banking pages with whom she has accounts (BofA and Bank of the West). Both refuse her her login and say that she needs to input her correct login ID when she has already typed it into the field.

Another thing that happens (both browsers, both banks) is that when she goes the long way around and types in all her info per the "if you've lost your password" thing, checks "I agree" and then "continue", it then tells her that she still needs to check the "I agree" box to continue. But it's already checked! So it's like the fields aren't seeing her input or something.

What's strange is that the problem is happening across two different banks and two different browsers, both Firefox and IE. Whicih almost suggests an O/S thing.

Anyone know what might be causing this? She is using up-to-date versions of both browsers, XP with SP3, etc. All is up to date, I believe.

Thanks in advance,

  1. 1 Posted by -Kevin N. on 13 Mar, 2011 03:34 AM

    -Kevin N.'s Avatar

    Hi rhizomorph,
    Your girlfriend's login passwords may have been comprimized. You should have her contact BofA and Bank of the West as soon as possible.
    Many financial institutions, as a security measure, will lock you out after a certain number of failed attempts.
    HTH -Kevin N.

  2. 2 Posted by Jessica Little on 13 Mar, 2011 01:38 PM

    Jessica Little's Avatar

    You may also want to check your browser settings and make sure that you are not blocking cookies. If you have this security feature turned on, it may make it impossible for you to log into the banks' websites.

    Jessica Little
    Moneydance Support

  3. System closed this discussion on 31 Mar, 2015 03:35 PM.

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