Connecting to Chase Bank accounts

Jason G.'s Avatar

Jason G.

28 Jul, 2009 07:09 PM

I have recently switched from a Windows computer to a MAC and as part of the transition I am in the process of switching from Quicken 2009 to Moneydance 2008. I downloaded the trial version and have successfully imported all of my account information, set up bill payment reminders, etc. As my last step to complete the conversion I have tried unsuccessfully to setup my Chase accounts (2 bank and 2 credit cards) for "online banking" or downloading transactions. I had no problem downloading the transactions in Quicken using my web login and password, but for each Chase financial institution I have tried (Chase, JP Morgan Chase Bank - Texas) it tells me I have an invalid Username/PIN. The JP Morgan Chase Bank actually asked for a routing number and an account number so I am assuming this is the correct financial institution, but the password still does not work.

What do I need to do to correct this problem? Any help would be appreciated.

I am using version 2008r4 (640).

  1. 1 Posted by jackstone on 28 Jul, 2009 07:36 PM

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    A stab in the dark, but you may wish to login to your account and, at, go to Reference Center, Tools, and click "Activate Money, Quicken, etc" again.

  2. 2 Posted by james f on 28 Jul, 2009 07:37 PM

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    I use MD with Chase Bank all the time.

    I use my web Login and Password under MD with no problem.

    When you setup the bank accounts in MD, each bank account ought to be setup with it's own account number and routing number. You can check this by clicking on a bank account, choose Account, then choose Edit Account. Make sure there is an account number and routing number for that account.

    As for User ID and Password, do you use website to login to your accounts? If so, after doing the above, try using Bank One or Chase.

  3. 3 Posted by Bryant on 29 Jul, 2009 05:59 PM

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    I am having the same problem with my Wells Fargo accounts.

  4. 4 Posted by james f on 29 Jul, 2009 07:25 PM

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    Your Wells Fargo post deserves it's own Posting so as that those using MD and Wells Fargo may help you. Just a thought.

  5. 5 Posted by Jason G. on 30 Jul, 2009 03:07 AM

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    Yes I have used the user id and password that I use to login to I have added the account number and routing number as you have suggested and I still run into the same problem. Any other suggestions? Do need to call the bank?

    I don't understand why this would work for quicken, but not for MD.

    I have tried Chase, Bank One, and JP Morgan Chase Texas (i think this the correct financial institution because the other accounts give me a server error 2000 and this one just tells me the username and/or password is incorrect).

    Any other help would be appreciated. This program is no good to me if I can't download my bank account information.

  6. 6 Posted by james f on 30 Jul, 2009 05:15 AM

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    Log into your account on , click on Customer Center, go to Checking/Savings Account Services, click on Financial Management Software, see if it says "Direct Access Activated". If not, click on it to activate it. If so, I won't know what to do after that. except call in the Masters of MD.

  7. 7 Posted by jccorbi on 30 Jul, 2009 11:57 AM

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    I have the exact same problem described by Jason trying to connect to Chase bank. I also have no issue with the connection when using Quicken. My online connection to PNC Bank (my primary bank) works fine.
    Connecting to "Chase" produces a server error 2000
    Connection to "Chase Manhattan Bank" produces customer ID or PIN not valid

  8. 8 Posted by Brian Adler on 30 Jul, 2009 03:45 PM

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    As a general rule, if there is a bank connection error that says the login/password is not valid (and you know it to be valid), then the account in question has not been enabled for direct access (Direct Connect).

    It can still be possible to connect to Quicken (and thus mislead you into thinking your account is already enabled for direct access) in this case because in Quicken, downloads from the bank's website (indirect access) is done internally.

  9. 9 Posted by Brian Adler on 30 Jul, 2009 03:48 PM

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    Your password/login is also not necessarily the same as you use to login to the website. You are connecting to different servers. If you are having connection issues that say the password is failing, it is reasonable to assume your account is not enabled for direct access unless you specifically know a bank representative enabled it for you or you checked a box to have it enabled on your bank's website.


  10. 10 Posted by Jason G. on 01 Aug, 2009 09:38 PM

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    From discussion with Chase it appears that in order to download transactions using direct connect you have to pay an additional $9.95. It appears that Quicken only uses a web connect instead of a direct connect....which is free.

    So, at least right now the reason I can't connect is that I don't pay the additional $9.95 per month.

    The work around that I have found is to the download the Quicken .QFX file from Chase (no charge) and then use the import OFX function. It's a pretty cumbersome (4 accounts) and inconvient, but it works...when Safari will download the file.

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