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Reopen: Linuxmint 17.3 & MD

• Edit

David Meece

Feb 03, 2016 @ 03:35 PM

Hi,
Well, here's the update: As we got to the 1341 version, life was good and things were working again with the about tab issues discribed last month. However as mentioned the only way it could only run if ALL the extensions were pulled from the program. If just one of them were activated, program broke , froze etc when going to the about tab. With version 1343, all bets are off - it breaks now. extensions or not. Having fun, David

1. 1 Posted by Scott Meehan on Feb 04, 2016 @ 05:24 PM

   

   Hi David,

   I'm sorry to hear about the continued frustration!

   Can you try closing Moneydance and renaming your:

   ~/.moneydance

   folder, then re-open Moneydance and see if it's more cooperative then? That will do a full reset of all your preferences and extensions, in case there's something strange going on there.

   Also, the default storage location for data sets in Moneydance is ~/.moneydance/Documents, so be sure not to delete that folder and you may need to move your yourfilename.moneydance data set folder from there to your new ~/.moneydance folder.

   Scott Meehan
   Infinite Kind Support

   • Edit

2. 2 Posted by David Meece on Feb 04, 2016 @ 07:30 PM

   

   Gave it a go! Sorry Scott, still locks up tite. No extensions as clean as
   I could make it. That wasn't it.

   David

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3. 3 Posted by Scott Meehan on Feb 04, 2016 @ 07:31 PM

   

   Hi David,

   Can you send me your errlog.txt file again? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

   ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

   or:

   ~/Library/Application Support/Moneydance/errlog.txt

   If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:

   ~/Library

   This should pull up your local Library folder.

   If you're using Windows, it should be located at:

   C:\Users\(yourusername)\.moneydance\errlog.txt

   Scott Meehan
   Infinite Kind Support

   • Edit

4. 4 Posted by David Meece on Feb 04, 2016 @ 07:35 PM

   

   Here, you go:

   Starting Moneydance 2015.7 (1343) at Thu Feb 04 12:32:07 MST 2016
   Settings Folder: /home/david/.moneydance
   OS: Linux 3.13.0-37-generic amd64
   Java: 1.8.0_51 (Oracle Corporation)
   Is in sandbox: false; restricted file access: false
   Initializing Moneydance SSL
   Created new custom trust manager
   TRUSTMGR: initialized custom stream handler factory...
   initialised mono font: java.awt.Font[family=Dialog,name=Gill
   Sans,style=plain,size=12]
   initialised fonts:
   base=java.awt.Font[family=Dialog,name=Helvetica Neue,style=plain,size=12];
   numeric=java.awt.Font[family=Dialog,name=Gill Sans,style=plain,size=12];
   register=java.awt.Font[family=Dialog,name=Helvetica
   Regular,style=plain,size=11];
   header=java.awt.Font[family=Dialog,name=Helvetica Neue,style=plain,size=14]
   multires images available: true
   initialised mono font: java.awt.Font[family=Dialog,name=Gill
   Sans,style=plain,size=14]
   opening last file: /home/david/Desktop/MoneyDancePreNewfiles/D&E Mesa
   Ranch.moneydance
   loading dataset: /home/david/Desktop/MoneyDancePreNewfiles/D&E Mesa
   Ranch.moneydance
   loading with 128 bit encryption key
   book:D&E Mesa Ranch; uuid:77dd54d2-0679-491f-a678-ba8b4cfa5855
   reading trunk data tiksync/trunk
   trunk data loaded (0.137 seconds), checking for incremental updates
   replacing root: null () with new root: My Finances
   (77ce22c3-f657-4e7c-a81e-e72fac799b03
   balances recalculated in 0.005 seconds
   invalid or null sync type ID; detecting best method...
   No default syncing method could be determined. Using null

   NoT very exciting is it?

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5. 5 Posted by Scott Meehan on Feb 04, 2016 @ 07:40 PM

   

   Hi David,

   Yup, you're right--not very exciting. Can you also tell me what desktop environment you're using on Linux Mint 17.3?

   Scott Meehan
   Infinite Kind Support

   • Edit

6. 6 Posted by David Meece on Feb 04, 2016 @ 11:34 PM

   

   Scott,

   Its Cinnamon 2.8.6 - all updated.

   David

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7. 7 Posted by Scott Meehan on Feb 05, 2016 @ 05:50 PM

   

   Hi David,

   I just ran Moneydance on a virtualized Linux Mint 17.3 64bit Cinnamon installation and didn't have any problems. Can you try creating a new user account on your computer and run Moneydance in that and see if that has the same issue?

   Scott Meehan
   Infinite Kind Support

   • Edit

8. 8 Posted by David Meece on Feb 05, 2016 @ 06:25 PM

   

   Sorry Scott,
   BonzoBilly Account is still the same - locked titer than a tick. Actually
   have to go to a computer reset or logout/reset to get back in the game.
   I've done upteen reinstalls-removes on MD also along with all the various
   version trials. Its still the same, some versions work but then then most
   don't. Last good was the 1341 I mentioned above.

   David

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9. System closed this discussion on May 06, 2016 @ 06:30 PM.